Santana Ragsdale

Experienced in leadership, conflict resolution, and working with diverse populations in high-pressure environments. Strong ability to build rapport, de-escalate situations, and support both individuals and teams.

Shift Supervisor - Starbucks

(2025-01)

• Supervise and support team members during high-volume shifts, ensuring a structured and positive work environment
• De-escalate customer concerns and resolve conflicts professionally
• Train and mentor new employees, promoting confidence and effective communication
• Maintain organization, safety, and consistency during fast-paced operations
• Adapt quickly to changing situations while maintaining team morale

Customer Service Associate - Lowes Home Improvement

(2024-01 - 2025-01)

• Deliver consistent, high-quality service while assisting customers with product selection and problem-solving
• Collaborate across departments to support overall store performance and customer satisfaction
• Build rapport with diverse customers and respond to needs with professionalism and empathy

Store Manager - The Detroit Bubble Tea Company

(2019-01 - 2025-01)

• Led daily operations while fostering a supportive and team-oriented work environment
• Supervised staff and assigned responsibilities based on individual strengths and needs
• Resolved conflicts between staff and customers in a calm, professional manner
• Provided guidance and support to team members in high-stress situations
• Managed inventory, scheduling, and overall store performance

Associate - Mental Health & Social Work - Oakland Community College (2023-01 - 2027-01)