Santana Wiseman

Dynamic retention specialist with proven leadership, excelling in problem solving and customer service. Skilled in management and active listening. Seeking to implement these skills while learning new ones in a trainer or management role.

Retention specialist at SSG (2022-12 – 2026-06)

Assist agents with changing, adding, or troubleshooting equipment or services for customers. Assist agents finding the best resolution for their customers. Held the position of a Team leader and SME after changes with the company went back to being a Retention specialist.

Stocker at Walmart (2021-09 – 2022-12)

• Down stacked pallets and placed items in the correct areas
• Rebuild pallets when items were overstocked
• Assisted customers during opening hours

Prep Cook at Applebee's (2021-06 – 2021-10)

• Assist cooks with pre-prepping certain foods
• Maintained the walk-in freezers and dry storage

Assistant Manager at Dicks Wings and Grille (2019-06 – 2020-01)

• Maintained front of house employees, and back of house when needed
• Completed hiring, inventory and cash handling
• Create business promo weekly and table promo signs

Associate's, Diploma, Certificate in Business Management, Business Management, Supervisor and Manager Specialist – Wiregrass Technical College (2020-01 – 2022-12)

High School Diploma – Cook High School (2000-08 – 2004-05)