Saptorshi Lamia

Dynamic, detail-oriented, and reliable professional with a strong background in customer service, team collaboration, and crisis de-escalation. Proven track record of managing fast-paced environments, resolving customer issues with empathy and efficiency, and optimizing operational workflows. Exceptional communication skills with multilingual fluency, eager to bring dedication and a strong work ethic to a retail and customer-facing team.

Mental Health Intern - Restart - Psychological Consultancy - Remote

(2025-08)

• Support administrative workflows, manage schedules, and organize client case data with high confidentiality.
• Conduct background research to assist with case studies and create public-facing educational content.
• Demonstrate strong communication skills and empathy while observing sessions and collaborating with remote teams.

Research Assistant - APAL Lab

(2025-01 - 2026-12)

• Collected, organized, and managed research data with strong attention to accuracy and confidentiality.
• Extracted and analyzed data to support ongoing lab research projects and reporting.
• Collaborated with team members to maintain efficient research workflows and documentation.

Team Member - Tim Hortons

(2023-11 - 2024-01)

• Delivered high-quality customer service and maintained sharp attention to detail in a high-volume, fast-paced environment.
• Utilized active problem-solving skills to swiftly address and resolve customer complaints, ensuring a positive guest experience and brand loyalty.
• Collaborated seamlessly with team members to maintain strict operational efficiency during peak hours, successfully reducing customer wait times by 10%.

Bachelor of Arts - Psychology - University at Buffalo, The State University of New York (2026-05)