General Manager at Little Caesars (June 2025-April 2026)
Assistant Manager at Little Caesars (June 2024 – June 2025)
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism.
- Managed daily operations of the store, including scheduling staff, assigning tasks, and overseeing inventory control processes.
- Tracked store inventories and replenished products according to demand.
- Maintained hands-on knowledge of job roles and regularly stepped in to perform business duties.
- Established clear communication channels between staff members to ensure smooth workflow throughout the store.
- Utilized knowledge of company products and services to make recommendations and up-sell items according to customer needs.
- Interviewed potential job candidates and made hiring recommendations to general manager.
- Organized company merchandise and displays to increase brand awareness and product sales.
- Created weekly schedules based on predicted staffing needs, budgets and employee requests.
- Represented business in marketplace and developed relationships with key accounts to promote and market business.
Professional Face Painter & Balloon Artist at Fuentes Fantabulous Fun (2019-04 – Present)
- Blended color and texture to create desired effects
- Developed a variety of makeup looks suitable for a range of occasions
- Created brand awareness by sharing and demonstrating product knowledge
- Selected desired makeup shades from stock or mixed colors to achieve specific color effects
- Worked with clients with different skin types and tones
- Recommended makeup choices to clients on individual basis
- Removed makeup applications from client face with cleansing wipes
- Maintained high level of energy to engage with crowd
- Developed relationships with guests to maximize satisfaction
- Organized furniture and equipment to set up for events
Shift Leader at Papa John's Pizza (2011-07 – 2023-10)
- Operated point-of-sale system and performed other cash-handling functions
- Managed long lines of guests, facilitating event registration
- Promoted teamwork and quality service through communication with departments
- Complied with company standards and policies, setting example for team members
- Coached team members, delivering candid feedback on expectations and performance
- Used company tools and resources to train employees
- Oversaw shift operations to create quality products that met company standards
- Managed inventory levels and minimized loss, following company systems and guidelines
- Prepared end-of-shift reports for management review and approval
- Held team members accountable during shift by effectively coaching to improve performance
- Managed store closing and opening procedures to ensure safety and security
- Supervised food production and preparation, promoting consistency with established recipes and procedures
- Cultivated and maintained work culture through team building and positive interactions
- Fostered collaboration among team members using strong communication and prompt conflict resolution
- Maintained clean and secure operating environment, driving safety and wellbeing of employees on shift
- Investigated safety incidents and reported findings to supervisor
- Contributed to profit goals by staying within company guidelines and targets
- Assisted customers with inquiries, orders and complaints in a timely manner
- Worked cooperatively with teams to accomplish business goals and objectives
