Front Desk Receptionist at Galveston Party Boats (2025-05 – 2025-08)
- Responded promptly to customer inquiries via phone and email, enhancing guest satisfaction.
- Coordinated reservations and group bookings, optimizing scheduling for events and services.
- Maintained accurate records of guest information and transactions.
- Assisted in training new staff on front desk procedures and customer service standards.
- Handled cash transactions and reconciled daily financial reports to maintain accuracy in accounts.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in processes.
- Maintained an organized and clean front office area to create a professional and welcoming environment for visitors and employees.
Ticket Sales at Galveston Water Adventures (2024-05 – 2024-08)
- Oversaw ticket sales operations and check-in procedures to ensure smooth guest arrivals and enhance the customer experience.
- Handled customer inquiries through effective phone communication.
- Contributed to increased ticket sales by consistently delivering high-quality performance.
- Maintained accurate financial records for all transactions related to ticket sales, refunds, exchanges, fees, and commissions involved in the business process.
Curbside Department at H-E-B (2022-07 – 2023-08)
- Retrieved customers' groceries and loading them into vehicles.
- Exhibited excellent communication skills and respect to work collaboratively in fast-paced team environments
- Worked flexible hours across night, weekend, and holiday shifts.
