Sara Durda

As a service specialist with 7+ years of experience working in fast-paced retail and restaurant environments, providing excellent service and creating positive experiences has been a priority. I enjoy working with people, understanding their needs, and finding solutions that leave them feeling valued and satisfied. My experience has strengthened my communication, organization, and problem-solving skills.

I am highly dependable, meticulously detail-oriented, and able to remain calm and professional in busy situations. My goal is to bring these qualities to an administrative position.

Baker/Cake Decorator - Publix - Boynton Beach, FL/Stuart, FL

(2021-01)

• Adhere to food safety and sanitation guidelines, in accordance to Steritech and USDA standards.
• Provide excellent service by taking and fulfilling bakery orders, while ensuring customer satisfaction.
• Answer phone calls to resolve customer inquiries and complaints.
• Maintain accuracy and quality in high-volume production while keeping an organized workspace.
• Use digital systems to track inventory, process and receive inventory orders, and address discrepancies.
• Train new employees on procedures, food safety, and company standards.

Shift Manager - Miami Subs Grill - Greenacres, FL

(2019-01 - 2021-07)

• Worked closely with the Store Manager and General Manager to organize daily operations.
• Managed inventory, staffing, food preparation, and customer service.
• Used Microsoft Excel to generate documents, including P&L statements and staff schedules.
• Sustain high customer satisfaction through building professional relationships and de-escalating difficult interactions.
• Kept composure and stayed focused during high business volume, while balancing shifting priorities.
• Ensured compliance with OSHA and FDA regulations through routine inspection and staff training.

Associates of Arts - Business Administration - Palm Beach State College (2019-08 - 2021-08)