Housekeeping/Laundry Supervisor - Budgetel Hotel - Louisville, KY
(2024-03)
- Supervise daily housekeeping and laundry operations, ensuring consistent cleanliness and compliance with quality standards
- Train and mentor new staff on cleaning procedures, safety protocols, and performance expectations
- Coordinate cleaning schedules and staff assignments to maintain efficient workflow and full coverage
- Maintain inventory of supplies and monitor equipment condition, reducing downtime and shortages
- Respond to guest requests and resolve issues promptly, contributing to improved guest satisfaction
Business Operations Manager - Home Cleaning Centers of America - Louisville, KY
(2014-01 - 2024-04)
- Managed daily operations for a cleaning services business, overseeing staffing, scheduling, and service delivery
- Supervised and coached team members, improving productivity and maintaining high service standards
- Controlled labor costs by optimizing schedules and staffing levels during peak and off-peak periods
- Negotiated vendor contracts and managed relationships, reducing operational expenses
- Implemented systems and process improvements that increased efficiency and streamlined workflows
- Conducted performance evaluations and supported employee development and retention
- Monitored financial and operational data to identify cost-saving opportunities and improve decision-making
Shift Lead / Server / Expo - The Old Spaghetti Factory - Louisville, KY
(2014-01 - 2016-12)
- Led front-of-house operations during shifts, ensuring smooth service and high customer satisfaction
- Resolved customer concerns professionally, maintaining a positive dining experience
- Trained and mentored new staff on service standards and efficiency
- Improved table turnover during peak hours through effective coordination and workflow management
- Managed cash handling, opening/closing procedures, and daily reconciliation
Shipping Clerk / Material Handler - North American Stainless - Ghent, KY
(2010-01 - 2014-12)
- Processed incoming and outgoing shipments, ensuring accuracy and timely delivery
- Maintained organized inventory systems and conducted regular audits to prevent discrepancies
- Operated forklifts and material handling equipment safely and efficiently
- Coordinated with carriers and internal teams to streamline shipping operations
- Identified process improvements that enhanced workflow efficiency and reduced errors
Front Desk Receptionist - T & M Printing LLC - Carrollton, KY
(2006-01 - 2011-12)
- Managed front desk operations, including calls, scheduling, and customer inquiries
- Provided administrative support such as data entry, filing, and office coordination
- Maintained strong client relationships and resolved issues efficiently
- Achieved high customer satisfaction through responsive and professional service
