MedZed - Community Health Navigator Remote In Sacramento, CA • 11/2024 - Current First Step Communities - Case Manager Sacramento, CA • 10/2023 - 10/2024 The Gathering Inn - Case Manager Auburn, CA • 02/2022 - 10/2023 WORK HISTORY Manage caseloads of referred, assigned, and enrolled members with complex medical, social, and psychosocial needs.
- Communicate effectively with members, caregivers, and/or families, in person and remote, in order to cultivate professional, supportive relationships.
- Develop and create unique care plans for members, care givers, and/or families to support identified needs.
- Provide discharge planning support, and post discharge support as appropriate including collaboration with inpatient hospital teams and/or providers.
- Boost referral rates by cultivating positive relationships with satisfied customers who were eager to recommend our products/services to others.
- Increased client interest by consistently delivering persuasive cold call scripts tailored to individual prospects.
- Provide triage, recovery-focused crisis intervention, support and system navigation services to clients at transitional age youth shelter • Complete intakes and assessments using trauma informed care with an emphasis on client centered theory • Enroll participants, send and receive referrals, and capture all services provided with the HMIS database • Assist client to become financially responsible and self-supporting, providing education in the following areas: credit and credit repair, employment readiness skills and creating budgets • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- • Conduct comprehensive assessment of guests needs, strengths, and • BLS/CPR Chapa De Indian Health - Patient Service Representative Auburn, CA • 06/2021 - 02/2023 goals through initial intake Develop individualized care plans and goals in collaboration with the guests • Maintain accurate and up-to-date records of guest's interactions, services provided, outcomes achieved, and any other required documentation in a timely, consistent manner • Work collaboratively with community partners and resources for seamless delivery of services • Address any behavioral concerns that create disharmony, are against policy, or pose a safety risk in a calm, non-threatening manner • • Manage patient treatment lists and follow up calls Verified tribal eligibility in order to qualify for Native American federal health benefits • Maintained knowledge of treatments eligible for native service coverage vs mediCAL coverage • • Maintained knowledge of local resources in order to refer patients
