Sara Khafaga

Providing customer support in Hebrew to clients across various platforms including phone, chat and email. Assisting customers with product inquiries, account issues, and technical support, ensuring timely and accurate resolution. Maintaining a high level of professionalism and cultural sensitivity when dealing with Hebrew-speaking clients.

Hebrew Customer Service Representative at Concentrix (2023-11 – Present)

• Providing customer support in Hebrew to clients across various platforms including phone, chat and email.
• Assisting customers with product inquiries, account issues, and technical support, ensuring timely and accurate resolution.
• Maintaining a high level of professionalism and cultural sensitivity when dealing with Hebrew-speaking clients.

Customer Service Specialist at National Aviation Services (NAS)

• Delivered high-quality face-to-face support to international passengers, ensuring smooth travel experiences in compliance with airport protocols.
• Handled inquiries, complaints, and special requests with professionalism and efficiency.
• Communicated effectively with passengers from diverse cultural backgrounds, providing respectful and personalized service.

Bachelor of Arts in Hebrew Language – Alexandria University, Egypt (2022)