IT SUPPORT TECHNICIAN
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Highly organized administrative professional with extensive experience providing office support, maintaining confidential records, entering and verifying data, processing documentation, coordinating communications, and supporting daily business operations. Skilled in Microsoft Office, report preparation, database management, customer service, and maintaining accurate records while adhering to established policies and procedures. Recognized for exceptional attention to detail, strong organizational skills, and the ability to manage multiple priorities in fast-paced environments.
Small Office Home Office | Administrative Assistant/Office Operations 2007 – Present
Managed daily administrative operations, including maintaining confidential records, filing systems, and business documentation.
Entered, updated, and verified information within spreadsheets and electronic databases while maintaining a high degree of accuracy.
Prepared reports, correspondence, and presentations using Microsoft Office applications.
Coordinated meetings, maintained calendars, and organized office documentation.
Conducted research and compiled information for administrative projects.
Communicated professionally with vendors, customers, and service providers to resolve inquiries and coordinate services.
Maintained office supply inventory and reordered materials as needed.
Prioritized multiple assignments while consistently meeting deadlines.
Demonstrated discretion when handling confidential and sensitive information.
Lead Bartender/Trainer | Luke’s Icehouse | Houston, Texas
Mar 2015 - Jul 2016
Processed customer payments and maintained accurate financial records.
Balanced cash receipts and assisted with daily reconciliation procedures.
Maintained inventory records and assisted with purchasing and supply ordering.
Prepared operational reports and maintained organized documentation.
Trained new employees on company policies, procedures, and customer service standards.
Responded to customer concerns professionally and resolved issues efficiently.
Worked collaboratively with management to improve operational efficiency.
Assistant Manager/Lead Bartender | The Spot | Houston, Texas
Nov 2013 - May 2015
Supervised daily administrative and operational activities while ensuring compliance with company policies.
Maintained employee records, schedules, and operational documentation.
Prepared reports and tracked operational performance metrics.
Assisted with hiring, onboarding, and training new employees.
Coordinated communications between management, vendors, and staff.
Managed inventory and assisted with purchasing activities.
Investigated customer concerns and documented resolutions.
Maintained accurate records while supporting multiple business functions.
Customer Service Representative | Dish Network | Alvin, Texas
Jan 2010 - Dec 2013
Responded to a high volume of customer inquiries by phone, email, and chat.
Entered, maintained, and updated customer information in computerized database systems.
Verified account information and maintained accurate electronic records.
Researched customer accounts and resolved issues while following company policies and procedures.
Escalated complex cases to appropriate departments and monitored resolution.
Documented customer interactions thoroughly and accurately.
Maintained confidentiality of customer information while providing exceptional service.
Collaborated with multiple departments to ensure timely and accurate issue resolution.
Certificate in Computer User Support Specialist Program – ACI Learning (2022)
Bachelor's Degree in Computer Networks and Cybersecurity – University of Maryland (2022)
Associate Degree in Computer Studies – University of Maryland (2020)
