Account Manager | Project Coordination
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Senior Partner Account Manager with extensive experience driving partner performance through data-driven strategies and cross-functional collaboration. Skilled in leveraging tools such as Zendesk, Salesforce, and Tableau to analyze market trends, optimize engagement, and deliver measurable revenue growth.
Senior Partner Account Manager FKA Customer Success Manager, Redfin Partner Business — Chicago, IL May 2023 – June 2025
● Managed and built strong relationships with a high volume of partner accounts using Salesforce and Zendesk
● Conducted data-driven business reviews and consultations, analyzing conversion rates and market trends through Zendesk to implement revenue-improving solutions.
● Drove sales and increased platform adoption by serving as a subject matter expert, troubleshooting client issues, and providing strategic support to both internal teams and external partners.
● Collaborated with Engineering, Product, Talent and Accounting for partner campaign and engagement success.
● Created scalable playbooks and streamline operational processes in a fast-paced startup environment.
● Resolved outstanding balances efficiently or escalating to collections when necessary, resulting in improved cash flow and reduced aging accounts.
Partner Account Manager FKA Customer Success Manager, Redfin Partner Business
Mar 2021 – May 2023
● Managed real estate partner portfolio with a focus on customer success and issue resolution.
● Delivered performance insights and maintained 95%+ satisfaction via Zendesk.
● Coached partners through best practices to improve satisfaction and client retention.
Transaction Manager, Redfin — Chicago, IL
Jan 2020 – Mar 2021
● Oversaw and managed all aspects of real estate transactions from contract to closing, ensuring a smooth and efficient process for clients, agents, and stakeholders.
● Maintained compliance, tracked key deadlines, coordinated with internal and external parties, and provided
Marketing Coordinator, Redfin — Chicago, IL
Mar 2017 – Dec 2019
● Supported a team of real estate agents by planning, creating, and executing high-impact marketing strategies to promote listings and drive engagement.
● Maintained and updated listings on the MLS, brokerage websites, and third-party platforms (e.g., Zillow, Realtor.com) to ensure accuracy and visibility.
Event Operations Manager, Network After Work — Chicago, IL
Jun 2015 – Jan 2017
● Led end-to-end operations for a national networking event company
● Recruited, trained, and managed event staff and local teams in each market to execute events with professionalism and consistency.
● Monitored event budgets, vendor contracts, and supply inventory to optimize costs while maintaining quality.
Bachelor of Science: Hospitality Leadership, Lodging Management, Sales Leadership DePaul University — Chicago, IL, Jun 2015
