Sarah Aldrich

Customer-focused professional with experience providing remote operational support, customer service, administrative assistance, and front-office operations. Highly skilled at communicating with customers and team members through phone, email, and virtual platforms while maintaining accuracy, professionalism, and confidentiality. Experienced in working independently in remote environments, coordinating schedules, managing documentation, and supporting field operations.

Recognized for strong organizational skills, attention to detail, problem-solving abilities, and delivering exceptional customer experiences. Seeking a remote Customer Service Representative position where strong communication and administrative skills can contribute to outstanding customer support.

Remote Visual Observer at Central UAS Technologies (2024-11 – 2026-06)

Supported UAS flight operations by coordinating with drone pilots to ensure safe and compliant mission execution.

• Managed administrative duties including documentation, scheduling, operational records, and reporting.
• Communicated effectively with clients, field personnel, and team members to coordinate daily operations and project logistics.
• Completed safety checklists, verified operational readiness, and maintained accurate records for each mission.
• Assisted with multi-day travel projects, providing remote and onsite operational support while adapting to changing priorities.
• Delivered organized, detail-oriented support in a remote work environment while maintaining professionalism and confidentiality.

Remote Visual Observer (Independent Contractor) at Leading Edge Aerial Technologies (2024-02 – 2024-11)

Assisted drone pilots during aerial application projects by monitoring airspace and supporting safe flight operations.

• Maintained operational documentation, completed administrative tasks, and ensured accurate project records.
• Coordinated schedules, prepared safety documentation, and supported daily project planning.
• Communicated effectively with team members to ensure smooth workflow and timely project completion.
• Performed administrative and secretarial duties while managing multiple assignments in a remote setting.
• Supported compliance with company safety procedures and operational standards.

Customer Service Associate at Guided Frond Clay + Textiles (2021-09 – 2022-10)

Delivered outstanding customer service by assisting customers with purchases, product recommendations, and resolving questions.

• Operated cash registers accurately while processing payments, returns, and exchanges.
• Stocked merchandise, maintained organized sales displays, and ensured an inviting shopping environment.
• Opened and closed the store, balancing cash drawers and preparing daily operational reports.
• Handled customer concerns professionally while providing prompt and courteous resolutions.
• Supported daily retail operations while maintaining excellent service standards.

Receptionist at The Pretty Pretty Collectives (2014-10 – 2015-05)

Greeted visitors and provided professional front-desk customer service in a fast-paced environment.

• Answered multi-line telephone systems, directed calls, and responded to customer inquiries.
• Scheduled appointments, maintained calendars, and coordinated office communications.
• Managed correspondence, filing, records, and general administrative duties.
• Assisted with customer transactions and maintained accurate office documentation.
• Supported daily office operations while ensuring exceptional customer experiences.

Customer Service Associate at Lacis Museum of Lace and Textiles (2012-03 – 2015-03)

Assisted customers with product selection while providing knowledgeable and personalized service.

• Processed sales transactions accurately using point-of-sale systems.
• Answered customer questions in person and by telephone with professionalism and courtesy.
• Restocked merchandise, maintained displays, and ensured an organized retail environment.
• Assisted with inventory organization and general store operations.
• Built positive customer relationships through excellent communication and dependable service.

High School Diploma – South High School