Sarah Alrawi

Highly motivated and dependable professional with over seven years of experience in customer service, operations, and leadership roles. Strong communicator with a customer-focused mindset, attention to detail, and the ability to adapt quickly in fast-paced environments. Proven record of supporting team goals, following procedures, and delivering consistent results across retail and financial settings.

Relationship Banker - Bank of America - Windermere, FL

(2025-01 - 2026-12)

• Provide professional service to clients in a high-volume environment
• Conduct needs-based conversations to identify appropriate solutions
• Assist with account servicing, transactions, and digital tools
• Maintain accuracy, confidentiality, and compliance standards
• Build strong client relationships through consistent service excellence

Digital Operations Manager - Walmart - Tampa, FL

(2022-01 - 2023-03)

• Supported operational efficiency and customer experience initiatives
• Implemented digital tools to improve workflows and accuracy
• Trained associates on systems and procedures
• Reviewed performance metrics to identify improvement opportunities

Store Lead Manager - Walmart - Tampa, FL

(2021-10 - 2022-01)

• Supported daily store operations, staffing, and floor execution
• Helped drive sales performance and customer satisfaction
• Assisted with visual standards and inventory accuracy

Assistant Manager - Walmart - Tampa, FL

(2016-03 - 2021-10)

• Supervised daily operations across multiple departments
• Coached and supported team members
• Assisted with inventory control and loss prevention
• Ensured consistent customer service standards

Bachelor of Arts - Business - University of Baghdad (2018-12)