Administrative Analyst at Office of State Procurement, Shared Administrative Services (2025-05 – Present)
Management of supplier database and cloud-based procurement platform operations
- Responsible for the management of the supplier database in AASIS (the state's current ERP system)
- Experience with the development and testing of the State's new cloud-based procurement platform which manages sourcing and supplier management
- Organizing files, maintaining records, and preparing correspondence
- Research skills with the ability to gather and analyze information from a variety of sources
Various Clerical and Administrative positions at ASAP Professional Services (2019-08 – 2025-10)
Clerical and administrative work with government operations experience
- Various Clerical and Administrative positions during these time frames
- Basic understanding of procurement, public administration and government operations
Administrative Analyst at UAMS (2020-01 – 2021-03)
Research and analysis of denied invoices and payment processing
- Conduct research to analyze and resolve denied invoices and exceptions
- Contact carriers, uses EOBs to research payments and denials to review coding, audit accounts and internal files and records, and review billing procedures and technical guides to determine errors and opportunities for correction
- Use carrier electronic applications for status, appeal and billing functions
- Applications used One Content, AHIN, Correct Coding Initiative Software, MMIS, other web-based and insurance applications and all Microsoft Office products
- An understanding of the entire revenue cycle from registration through claim resolution
- Determined financial responsibilities for billing and resolved problems
- Contributed to reports of findings and recommendations, timeframes for changes or updates, and recommended operational changes and procedure updates
- Communicated with clinical department personnel via web-based application to request information needed to resolve charge denials
- Worked additional follow-up work-queues when staffing required it
- Had to maintain HIPPA privacy
Skin Care Associate at Sephora (2014-11 – 2016-12)
Customer service and retail operations in beauty products
- Maintain standards of cleanliness and organization in assigned areas
- Participation as a productive, motivated member of the store team
- Recognize and respect the work of others
- Contribute to a pleasant and organized work environment
- Service oriented with high energy and enthusiasm
- Communicate with clients and store employees in a clear manner
Reopening/Redetermination Specialist at Pinnacle Business Solutions, Inc (2004-01 – 2012-08)
Medicare claim processing and error resolution
- Responsible for handling clerical error reopenings and Redetermination process
- Thorough working knowledge of Medicare coverage issues
- Identify and correct errors made on the original processing, determine if medical assistance is needed, directing those requests to the Medical Staff, obtaining additional information needed from providers, identifying and returning invalid requests
- Use electronic carrier applications for assisting providers with appeals
- Knowledge of Medicare coverage issues
- Working knowledge of Medicare Operations, adjustment processing, MSP, beneficiary and provider appeal rights
- Research skills with the ability to gather and analyze information from a variety of sources
Sales Associate at Bath and Body Works (2008-05 – 2025-03)
Customer service and retail sales operations
- Support a customer-centric culture
- Builds customer loyalty
- Maintains awareness of all sales, promotions and applicable ringing procedures
- Displays general product knowledge of all categories
- Understands and adheres to brand standards
- Maintains an awareness of loss prevention by fostering a culture of honesty
