Sarah Bishop

Experienced Assistant Store Leader with proven success in retail management. Skillset includes overseeing daily operations, coordinating staff schedules, and implementing sales strategies to drive revenue growth. Committed to providing exceptional customer service and fostering a positive shopping environment.

Notable strengths include leadership, conflict resolution, and inventory management. Past roles show significant contributions to improving store efficiency and increasing overall customer satisfaction.

Assistant Store Leader - Royal Farms - Salisbury, MD

(2023-04)

• Assisted in managing daily store operations and employee schedules.
• Trained new staff on customer service and store policies.
• Ensured compliance with health and safety regulations in the store.
• Coordinated inventory management and stock replenishment activities.
• Resolved customer inquiries and provided effective solutions promptly.
• Implemented promotional displays to enhance product visibility in-store.
• Monitored cash handling procedures to maintain accuracy and security.
• Supported team collaboration through effective communication and feedback sharing.
• Assisted customers, answered questions and resolved problems for stellar customer service.
• Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.
• Oversaw daily operations by delegating tasks, managing shift changes and conducting keyholder duties to open and close business.
• Resolved customer complaints in a professional manner.
• Coached employees to help each reach true potential and expand skill sets.
• Oversaw inventory receiving, stocking, pricing and returns by coordinating with vendors and directing employees.
• Adhered to safety protocols when handling hazardous materials or equipment.
• Analyzed inventory trends to guide product ordering and develop sales promotions to minimize overstock.
• Resolved conflicts between staff members in an efficient and professional manner.
• Measured goal achievement by recording daily cash flow, reviewing sales reports and producing financial statements.
• Ensured accuracy of weekly payroll records by verifying hours worked by employees against timecards.
• Kept store properly maintained to specific corporate standards.
• Performed weekly stock counts to maintain accurate inventory levels.
• Maintained accurate records of all store transactions, ensuring compliance with federal and state laws as well as company guidelines.

Certified Swing Manager - McDonald's - Salisbury, MD

(2015-08 - 2023-03)

• Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
• Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
• Motivated staff to perform at peak efficiency and quality.
• Managed staff schedules and maintained adequate coverage for all shifts.
• Trained crew members on how to perform tasks correctly.
• Implemented effective inventory control systems to reduce food spoilage and waste.
• Managed employee performance to give guests accurate, efficient and personable service each and every time.

High School Diploma - Wicomico High School