Sarah De Piazza

Experienced Professional with many years of activity in sales and administration back office, combined with solid training and a strong aptitude for continuous learning. Able to both act profitably in team or independently when required, she stands out for his excellent organizational, social and time management skills as well as deep knowledge of SAP and AS400 softwares. Works effectively with cross-functional teams in ensuring operational and service excellence.Personal interests: trip planning, ballet, reading, entertainment, animal and nature lover, actively involved in charity projects.

2008 – present- Office and Customer Care, Export Department

GIVI S.p.A. (GIVI group ) – Flero (BS)

. Taking care of all operational needs (e.g. price communication, product information, order status information) of non-European branches so as wholesalers and OEM customers.

. Order entry and coordination with the purchasing/production/shipping and invoicing office.

. After-sales assistance in collaboration with sales managers.

. Monitoring credit lines and payments, strong commitment in achieving management target, translations, control of issued invoices.

November 2007- April 2008-Purchasing Department

Ime S.P.A. Manerbio (BS)

. Purchase orders entry and confirmations check.

. Written and phone reminders to Italian and foreign suppliers based on production line needs.

. Coordinating with back office and Customer Care (domestic and international)

August 2004 – February 2008 - Coating Ricofin Srl – Cernusco Sul Naviglio (MI)

. Same duties as in my current position.

. Coordinating Italian and foreign branches to provide assistance to customers in Italy, Europe and outside Europe.

December 2004 August 2005 - Back Office -Office of vital statistics

City Hall offices - Cernusco sul Naviglio (MI)

. Full management of registration and modification of resident citizens files.

.Processing municipality immigration and emigration bureaucracy through both PC and paper systems in collaboration with the city of origin and destination of each citizen.

. Coordination with the City Hall administration and with Public Relations Office.

May 2004 Ottobre 2004 -Recruitment specialist

Worknet S.P.A.(Brescia)

. CVs first evaluation and interviews with candidates,

. Contacts with customer companies to understand their specific needs.

. Full management of hiring documents so as registration of professional profiles in the portal.

July 2003 April 2004 -Head of baby accessories and furniture dept.

Baby Farma srl - Vignate (MI)

. Coordinating a team of 5 employees (management of shifts and customer assistance, set-up)

. Monitoring customer satisfaction.

. Analysis of department turnover to achieve the goals set by the management.

. Stock and reorders check.

. Management of baby shower wishlists (welcoming future parents, consultancy and definition of the order, monitoring of delivery in compliance with the established deadlines).

2002- 2003 - Initial professional experiences

. Sales and inventory clerk at Decathlon store

. Secretarial activities at sales office in various companies in Cernusco sul Naviglio .

. 2001- 5 yeas Public Relations Masters Degree at IULM University Milan Grade:/110

. 1995 - High school foreign languages diploma at Liceo S’Agostino Gorgonzola (MI). Grade: 52/60

. September 1998 and September /October 2001 English intensive classes at California State University Northridge Los Angeles CA and later at EF English School Boston MA