Customer Service Manager - SYNERGY TOOLING SYSTEMS, INC. - Amherst, New York
(2018-11)
Manage internal and external customer relations department for a world-wide manufacturing company. Lead customer service team in handling complex orders and requests. Ensure the coordination and collaboration of all company departments.
- Oversee daily coordination with production department to ensure orders are accurately produced and shipped timely.
- Drive communication amongst all departments to meet or exceed service levels.
- Consolidate, review, and continuously update over 100 customer pricing sheets and technical profiles.
- Coordinate technical specifications between internal company sales representatives and external customers daily.
- Teach and mentor subordinates to improve team efficiency and increase output.
- Stand in for production manager as needed, ensuring continuity of service with limited resources.
Customer Service Representative - SYNERGY TOOLING SYSTEMS, INC. - Amherst, New York
(2015-06 - 2018-09)
- Topmost processor of customer orders and requests. Oversaw supply chain to ensure orders executed quickly and accurately.
- Served as liaison for Latin American customers with Puerto Rico sales team. Increased orders by 20% through efforts.
- Processed over 2,000 North American quotes to achieve highest department level of customer orders in a year.
- Identified and implemented opportunities for process improvement by writing and publishing a procedures manual.
- Independently initiated efforts to assess historic records for coherent record retention or destruction.
Assistant Professor Military Science - COMTECHNOLOGIES, INC. - Buffalo, New York
(2008-07 - 2015-06)
- Taught, mentored, and provided administrative and technical support for over 100 future United States Army officers through classroom and field training for eight area colleges.
- Trained future Army Officers at local and national levels, while conforming to Army standards, meeting deadlines, and accurately completing and submitting numerous evaluation forms.
- Served as a team leader that coordinated logistics and planning at national annual summer training events.
- Created standard operating procedures for event planning, communications, and field training preparation.
Personnel Leadership and Resource Management Roles - UNITED STATES ARMY - Frankfurt, Germany; Baghdad, Iraq; Ft. Leonard Wood, MO; Buffalo, NY
(2004-05 - 2012-08)
- Managed support personnel, coordinated training, and streamlined organizational processes
- Oversaw personnel readiness, strategic planning, time and resource management, and office administration.
- Operated with diverse teams in high pressure conditions to accomplish organizational goals related to national security
- Served as a people leader in a variety of multidisciplinary positions across the global
