Sarah Gonzalez

A self-driven On-Site Property Manager and Residential Leasing Professional with 3 years of experience managing and leasing residential communities throughout Los Angeles and the San Fernando Valley. Progressed from managing a 24-unit community in West Hollywood to a 45-unit community in Encino, to recently managing a 34-unit property in Highland Park while overseeing operations for a 91-unit residential community in the city of Pasadena.

On-Site Property Manager and Leasing Agent - North Oak Real Estate Investments Inc.

(2023-01)

• Oversee daily operations for assigned residential properties, maintaining high standards for property condition, resident satisfaction, and efficiency.
• Serve as the primary point of contact for residents, prospects, vendors, and visitors, responding promptly to inquiries across multiple communication channels.
• Conduct move-in and move-out inspections, coordinate unit turns, and verify apartments are ready for new residents.
• Support leasing activities by conducting property tours, hosting open houses, answering prospect questions, and guiding applicants through the leasing process.
• Build strong resident relationships by addressing concerns, resolving complaints, and fostering a professional, welcoming community environment.
• Enforce lease terms, property rules, community standards, and Fair Housing requirements consistently and professionally.
• Collaborate with tenant relations, accounting, maintenance dispatch, and management to resolve issues and support smooth property operations.
• Track, schedule, and follow up on maintenance requests and work orders to ensure timely completion and effective resident communication.
• Conduct daily property walks and safety inspections to identify maintenance, security, and compliance concerns.
• Coordinate vendors, contractors, and service providers for routine maintenance, repairs, and capital improvement projects.
• Prepare and distribute resident communications, including late-fee notices, three-day notices, and other management-directed correspondence.
• Support eviction proceedings by serving required notices, maintaining documentation, and attending court hearings when necessary.

GED Graduate - Maywood Academy High School (2006-01 - 2010-01)