General Manager at Miller's Ale House (2016-01 – Present)
Oversee up to 80+ employees as well as 5 managers reporting to me.
- Managed P&L to budget, consistently achieving financial targets and optimizing profitability.
- Responsible for any local store marketing. Developed relations with other small businesses and schools to draw more sales for the restaurant.
- Budget & Cost control for a restaurant grossing 6.5 million a year.
- Recognized at the 2023 General Manager conference for outstanding customer service practices.
- Established and monitored key performance metrics to track progress and ensure alignment with organizational goals.
- Maintain proper labor percentages in relation to daily sales
- Lead all HR claims pertaining to staff including performance and any liability claims.
- Foster a culture of continuous improvement and excellence
- Manage all end of day cash outs including balancing all transactions and preparing the deposit.
- Maintain a weekly schedule to budgets for all departments based on projected sales and upcoming events
- Respond to Guest complaints, ensure guest satisfaction
- Responsible for all Regulatory Compliance Service certifications.
Manager at Sports Grill Miami (2010-01 – 2016-12)
- Assisted with ordering and inventory, maintaining and stocking all bar items
- Manages all daily restaurant operations
- Employee performance management, including feedback, mentoring, coaching, and discipline as warranted
- Conduct pre-shift meetings with staff discussing specials and other daily
- Organize all bar events such as liquor company promotions, craft beer events, as well as several holiday parties (st. Patricks day, cinco de mayo, ufc fights)
- Track sales of all drinks including beer, wine, cocktails, and beverages
- Experienced in stocking and inventory of the bar as per company policy
