Customer Service Representative - Citibank (Citi) - Tucson, AZ
(2025-12)
Provided exceptional “above and beyond” costumer service to Costco cardholders by resolving inquiries efficiently and maintaining a positive customer experience. Representatives apply knowledge of Citi's banking policies and specific Costco card benefits to solve problems.
- Resolve Card Inquiries: Address questions regarding billing, payments, card activations, and lost or stolen cards.
- Transaction Troubleshooting: Assist customers with transaction issues, dispute resolutions, and fraud alerts.
- Account Management: Navigate multiple computer systems concurrently to update addresses, process account changes, and provide card benefit information.
- Risk & Compliance: Appropriately assess risk when making business decisions and follow strict compliance with financial laws and regulations.
- Service Metrics: Consistently meet performance targets monitored by AI and management, such as call handling times and quality scores, while maintaining professional composure.
- Went “above and beyond” for customers often changing the tone from upset to an extremely happy customer, often with them thanking me in the end and giving “kudos calls” to my manager about their experience.
Social Media Moderator - Alorica - Tucson, AZ
(2022-01 - 2025-10)
Moderated social media policies in a high volume queue for a major social media platform, hired by a third party. Ensured a safe, positive online community by reviewing user-generated content, removing violations (spam, hate speech, harassment, bullying, self harm, solicitation and more). Enforced community guidelines consistently, escalate severe issues, and foster positive engagement to uphold brand reputation.
Surpasses goals and QA audits. Complete other admin duties, worked at home and transitioned to in office after Covid. Often aided in providing peer support and growth by offering solutions to questions in chat and in person as well as helping others hit their goals such as average handle time, quality audits, and more.
Senior Benefits Consultant - GoHealth - Tucson, AZ
(2021-08 - 2023-01)
Studied and achieved health insurance license in a very long and vigorous training period and test. Provided top of the line customer service for those seeking Medicare benefits. Tailored their wants and needs along with what aligned with the the customer's doctors and prescriptions in network, while focusing on sales and maintaining high levels of customer satisfaction. This was a temporary health insurance sales role during peak season.
Sales Associate for Designer Sunglasses, Handbags, and accessories - Dillard's, Inc. - Tucson, AZ
(2019-11 - 2020-03)
Drive high-volume sales in the designer accessories and handbags department by combining expert product knowledge with proactive, personalized service. This role focuses on maximizing transaction value and maintaining a luxury shopping environment.
- In-Person Cross-Selling: Actively engage customers to "build the look." Pair designer handbags with coordinating sunglasses, wallets, or scarves to increase the average transaction size and meet daily sales goals.
- Cash Register & Transactions: Efficiently process sales, returns, and exchanges using the POS system. Promote the Dillard’s credit card and capture client information to build a personal follow-up book.
- Merchandising & Presentation: Maintain a high-end visual aesthetic by organizing displays according to brand standards. Restock shelves, ensure correct pricing, and keep designer items secure and pristine.
- Performance Focus: Consistently meet or exceed individual sales quotas while providing a seamless, professional experience from the sales floor to the checkout. Maintain knowledge on different designers such as Louis Vuitton, Michael Kors, Coach, Prada, Gucci, Kate Spade, and more.
Sales Associate - HomeGoods - Tucson, AZ
(2018-09 - 2019-11)
Delivered a positive customer experience by engaging with shoppers, maintaining store cleanliness, and accurately processing transactions. This role involves supporting both front-end operations and the sales floor, ensuring all merchandise—from heavy furniture to delicate breakables—is handled with care.
- Customer Engagement: Provide excellent customer service by greeting shoppers, answering product questions, and assisting with item selection.
- Transaction Processing: Operate the cash register in a fast-paced environment. Accurately ring up purchases and promote store credit cards and loyalty programs.
- Delicate Handling: Carefully wrap and package breakable items for safe transport.
- Furniture Assistance: Assist customers with heavy furniture items, including moving pieces on the floor and helping with carry-out service.
- Floor Maintenance: Perform daily cleaning duties, execute store recovery (reorganizing shelves), and support merchandising philosophy by arranging displays.
- Safety & Compliance: Adhere to all safety standards to maintain a risk-free environment for both staff and customers.
Sales Associate - Agaci Clothing Store - Tucson, AZ
(2017-11 - 2018-01)
- As a Sales Associate at A'GACI, I focused on delivering a personalized shopping experience for fashion-forward customers. Combined active selling and style advice with rigorous operational duties, including maintaining complex visual displays and handling fragile accessories and shoes.Customer Engagement: Greet customers and act as a personal stylist by recommending "femme fatale" and trendy outfits.
- Expert Cashiering: Efficiently operate the POS system in a high-volume environment. This includes processing payments and carefully wrapping fragile items and accessories to ensure safe transport.
- Sales Performance: Exceed daily sales targets and achieve credit card application goals to drive store revenue and customer loyalty.
- Floor & Merchandise Upkeep: Move furniture and heavy displays as needed for store layout changes. Perform daily cleaning and replenish stock to meet high visual merchandising standards.
- Loss Prevention: Support safety and security by monitoring fitting rooms and the sales floor for suspicious activity.
Waitress/Hostess - Azian Sushi - Tucson, AZ
(2017-02 - 2017-09)
- Greet customers and take orders
- Bartend drinks
- Run food in a timely manner
- Provide excellent customer service
- Assist in daily cleaning duties and hosting when needed
Assistant Manager - Hookaholics
(2013-04 - 2015-08)
- Helped with remodeling and decorating of Tucson's favorite hookah lounge
- Helped throw and manage events
- Occasionally helped with waitressing and cleaning
Customer Service Representative - ShoeDazzle.com - Los Angeles, CA
(2011-09 - 2012-10)
- Answered calls/emails regarding customer’s subscription’s and issues (very busy environment)
- Styled clients
- Helped place orders
- Assisted with various office duties
- Provided excellent customer service
Reservation Specialist - Hollywood Roosevelt Hotel - West Hollywood, CA
(2011-02 - 2011-05)
- Answer various phone lines and emails throughout day
- Made reservations for guests
- In-put data from third party booking sites
- Completed daily excel reports
- Assisted with various office duties
Inside Sales Coordinator - Pentair Technical Products - San Diego, CA
(2010-02 - 2010-06)
- Managed over 200 buyer accounts for the western division
- Helped place purchase orders and prep contracts for legal department
- Answered phone calls and emails and helped expedite large orders for impatient government clientele
Management Intern/ Sales Associate - Nordstrom - San Diego, CA
(2008-05 - 2009-01)
- Interned in all front and back of the house departments
- Reached high sales goals
- Provided world-class customer service
Waitress - Firefly Bar and Grill - San Diego, CA
(2008-02 - 2008-05)
- Waitress for breakfast, lunch, and dinner
- Started as a hostess and got promoted very fast
Brand Ambassador - Red Bull - San Diego, CA
(2007-03 - 2008-01)
- Gave out Red Bull and promoted the brand all over southern California.
Sales Associate - Beach Works by Billabong - San Diego, CA
(2006-03 - 2007-07)
- Worked register
- Assisted with visual merchandising
- Make sales and styled customers
