Sarah Jensen

Experienced and dependable professional with extensive experience in utility locating, imaging, mailroom operations, customer service, and document processing. Skilled in utility-locating equipment, GPS technology, laptops, and computer systems to accurately identify underground utilities. Strong attention to detail with a proven no-damage history in utility locating. Organized, safety-conscious, and committed to accurate, high-quality work.

Utility Locator - Vanguard Utility Partners - Omaha, NE

(2025-06)

• Locate underground utilities for Omaha Public Power District (OPPD) using specialized locating equipment.
• Accurately identify and mark underground utility lines and use GPS technology to determine correct work areas and utility locations.
• Utilize company laptop and computer-based systems to document and manage locating information.
• Operate a company vehicle to travel to assigned locating sites.
• Maintain accurate records and follow required safety procedures while working around underground utilities.
• Maintained a no-damage history while performing utility locating work.

Customer Service Representative - Signature Performance - Omaha, NE

(2024-11 - 2025-05)

• Assisted Veterans and providers with billing questions and concerns.
• Made outbound calls to providers regarding incorrectly billed services.
• Helped Veterans obtain accurate information through government websites and local VA resources.
• Provided professional and solutions-focused customer service.

Imaging Specialist - Physicians Mutual Insurance - Omaha, NE

(2011-10 - 2024-10)

• Prepared, scanned, and validated high volumes of incoming correspondence while maintaining accuracy and quality.
• Processed customer faxes and entered information into company systems.
• Performed 10-key data entry and processed OCR documents.
• Processed preneed and premium payments.
• Operated scanners, copiers, printers, fax machines, and computer systems.

Senior Mail Clerk - Blue Cross Blue Shield of Nebraska - Omaha, NE

(2008-11 - 2011-06)

• Opened, sorted, and distributed incoming mail to appropriate departments.
• Metered mail using the DM1000.
• Produced mass mailings and ensured correct inserts were included.
• Ordered office supplies and assisted with front-desk telephone and visitor needs.
• Promoted from Mail Clerk I to Senior Mail Clerk.

High School Diploma - Ralston High School (2006)