Sarah M. Rodriguez

Customer-focused professional with 34 years of combined experience in call center operations, medical office management, hospitality, and business ownership/management, delivering exceptional service in high-pressure environments. Skilled in patient scheduling, insurance billing, and clear communication, with a proven ability to resolve inquiries efficiently and enhance customer satisfaction. Eager to leverage a customer-first mindset and medical office expertise to support Amazon Pharmacy's mission of delivering outstanding remote customer care.

Call Center Operator - Agood Answering Service - Schertz, TX

(1994-01 - 1995-12)

• Handled early morning, lunchtime, and after-hours calls for many physicians, businesses with 24-hour on-call services, and emergency services dispatch.
• Provided empathetic and accurate support for medical office clients, addressing billing, scheduling, and prescription-related questions.
• Utilized CRM software to document interactions, ensuring seamless follow-up and customer satisfaction.
• Trained multiple new hires on call handling protocols.

Front Office Manager - Vision Source NE Eye Center - San Antonio, TX

(1995-01 - 1997-12)

• Managed daily operations, including patient scheduling, insurance verification, and billing for a practice serving over 75 patients weekly.
• Resolved billing disputes and patient inquiries.
• Coordinated with healthcare providers to ensure accurate appointment scheduling and follow-up care.

Medical Assistant - Vision Source NE Eye Center - San Antonio, TX

(1995-01 - 1998-12)

• Supported patient care by managing intake, updating medical records, and coordinating with providers in an optometrist office.
• Assisted with 5–20 patient appointments daily, running all pre-exam tests in preparation for their appointment.
• Enhanced patient experience through empathetic interactions, trained patients in proper use of contact lenses, fitted and repaired patient's eyeglass frames with some sales involved.

Hospitality Professional - Shanghai Inn - New Braunfels, TX

(1993-01 - 1994-12)

Delivered exceptional guest experiences as part of the waitstaff team.

• Implemented upselling strategies that increased revenue through personalized customer interactions.

Hospitality Professional - Cracker Barrel Country Store - Denton, TX

(1994-01 - 1995-12)

Personal Assistant to Owner - Blinder's Hair Salon - New Braunfels, TX

(2017-01 - 2020-12)

Served as Personal Assistant to the owner, managing daily operations and providing administrative support in a high-volume salon environment.

• Coordinated scheduling for stylists and clients, optimizing appointment flow to maximize efficiency.
• Oversaw product ordering and inventory management, ensuring cost-effective stock levels.
• Performed cleaning tasks as needed to uphold hygiene standards.
• Assisted with client preparation, including shampooing and prepping for appointments.
• Upsold professional salon products, educating clients on benefits and best practices.

Pastry Chef/Owner/Operator - Sugar Mama Specialty Confections

(2021-01)

Custom cake designer, pastry, desserts and candy maker.

Staff Member - RCI Holdings - San Antonio, TX

(2023-01 - 2025-12)

• Cultivated a welcoming, upbeat atmosphere for staff and guests.
• Built strong, personalized relationships with team members and patrons.
• Operated and maintained airbrush paint gun, provided basic repairs.
• Mentored independent contractors on professional skills and personal development.
• Upsold essential items to staff and guests, driving additional revenue.

Dance - Texas Women's University (1993-01 - 1994-12)

Pastry Chef Certification - Culinary Arts - Escoffier School of Culinary Arts (2020-01 - 2021-12)