Senior Technical Program Operations, Team Lead at BOLD LLC (2022-01 – 2026-03)
- Drove 75% growth in monetization metrics by prioritizing engineering backlogs aligned with business objectives
- Managed a portfolio of 50 programs, achieving 95% on-time delivery over seven years, and increased delivery predictability by 40% through consistent methodologies
- Eliminated $800k in annual costs by architecting AI-automated workflows reused across five domains
- Oversaw go-to-market execution for complex product launches, ensuring timely delivery by aligning engineering and marketing teams
- Orchestrated end-to-end implementation cycles across HTML dev, engineering, platform, and payments teams — partnering with platform and payments leads to de-risk dependencies ensuring compliance requirements were met without slipping release schedules
- Developed quarterly planning mechanisms and KPI tracking infrastructure to enhance real-time project visibility
- Led onboarding and mentoring initiatives, achieving a 40% reduction in time-to-productivity for new resource
- Monitored performance metrics to identify areas for improvement and develop corrective actions plans
- Conducted bi-annual performance reviews, providing structured feedback and development plans to enhance career growth
- Managed vendor and offshore partner performance against defined SLAs and delivery targets, strengthening governance and accountability to keep execution on track without compromising quality
Senior Technical Program Manager at BOLD LLC (2019-05 – 2022-01)
- Oversaw weekly sprint planning and backlog management with offshore teams across 2 time zones, reducing cycle time by 40% and improving on-time user story delivery
- Implemented Agile/Scrum best practices that increased team velocity by 35% and reduced sprint spillover
- Collaborated with stakeholders to define scope, objectives, and success criteria for projects
- Analyzed performance data to identify enhancement opportunities and support ongoing program development
- Assessed program operating models across five business domains to identify workflow and accountability gaps, then redesigned processes that scaled consistently across internal and vendor-supported teams
- Owned escalation and risk resolution for cross-functional initiatives, translating operational data and stakeholder feedback into concrete process fixes rather than status-only reporting
Senior Digital Program Manager at Organic, Inc. (2017-12 – 2018-09)
- Managed concurrent enterprise digital programs across consumer, product, design, and engineering teams as single point of contact through full project lifecycles for multiple Fortune 100 clients, ensuring seamless execution and delivery
- Acted as the point of contact for enterprise accounts valued at $800K, managed client relationships, escalations, and delivery oversight to maintain satisfaction and project continuity
- Clients: Wells Fargo, Hewlett Packard
Senior Project Manager at Accenture Interactive (Previously WireStone) (2015-07 – 2017-07)
- Directed end-to-end delivery of digital transformation initiatives for Fortune 100 clients, coordinating UX/design, engineering, and QA teams to meet aggressive go-live deadlines
- Cultivated trusted relationships as the primary customer success point of contact for enterprise clients, driving $1.5M in upsell and cross-sell revenue while promoting delivery excellence and long-term partnership retention
- Owned end-to-end program delivery spanning scope, requirements, Statements of Work (SOWs), and documentation consistently meeting defined KPIs while building client relationships that delivered high-quality outcomes and long-term partnerships
- Clients: Intel (HPC), PayPal, eBay, Microsoft
Senior Project Manager at Independent Consultant, Multi-Client (2009-12 – 2015-03)
- Drove $2M in upsell revenue by leveraging consultative sales techniques with brand and advertising partners, applying a results-driven approach to building business cases that accelerated deal closures
- Led digital platform programs spanning web performance optimization, analytics tagging, and UX enhancement across high-visibility consumer initiatives
- Clients: Macy's.com, ThinkOrbit / Shift Thinking, Zuberance (IZEA)
