Sarah Medina

I am a customer-focused professional with 19 years of experience in dental and aesthetic-focused environments. I also have a background in cosmetology dating back to 2003, which helped develop my passion for client experience, communication, and relationship-building.

In my current role, I support digital dentistry workflows including Invisalign, iTero scanning, and CAD/CAM systems, while also assisting with aesthetic-focused services such as DiamondGlow facials, OPUS treatments, and Botox workflows.

I’m passionate about helping clients and teams feel confident adapting to new technologies and processes, and I enjoy combining communication, technology, and customer support to create positive client experiences.

Expanded Functions Dental Assistant (EFDA) at Endres Gateway Dentistry (2025-06 – Present)

• Led training for clinical team members on iTero scanning and digital workflow processes, supporting successful technology adoption
• Supported integration of digital systems and workflows across multiple providers and practice environments
• Guided patients through Invisalign treatment workflows, improving understanding, engagement, and overall experience
• Supported patient education and workflow coordination for aesthetic-focused services including DiamondGlow facials, OPUS treatments, and Botox procedures
• Built strong relationships with patients and clinical teams through communication, adaptability, and support
• Contributed to workflow efficiency and coordinated care in a high-volume practice environment

Licensed Cosmetologist (Inactive) at Great Clips

• Provided client consultations and personalized recommendations
• Built strong client relationships through communication, trust, and customer service
• Developed consultative and client experience skills transferable to customer success and onboarding roles

Carousel Beauty College — Kettering, Ohio

Cosmetology License

2002–2003

Obtained Cosmetology License in 2003

Sinclair Community College — Dayton, Ohio

Expanded Functions Dental Assistant (EFDA) Certification

2014–2015

Completed EFDA Certification Program

Obtained EFDA certification in May 2015