Sarah Musarurwa

Highly communicative and empathetic Customer Experience professional with over 5 years of experience across customer service, administration, and business development. Proven track record of managing high-value client relations, resolving complex inquiries, and maintaining a 20% increase in repeat customer retention. Expert in utilizing CRMs, managing client communication channels, and translating client feedback into actionable service improvements.

Passionate about representing brands with professionalism, clarity, and outstanding service delivery.

Business Development Lead - Virtue Core Global & Peak Point Africa

(2026-03)

• Cultivate and manage key relationships with diverse, global B2B clients, serving as the primary point of contact for service inquiries.
• Actively listen to client needs, resolve onboarding bottlenecks, and ensure a seamless, high-touch customer experience.
• Utilize advanced digital platforms and CRMs to track client satisfaction, resolve feedback quickly, and coordinate cross-functional solutions.

Business Development Representative - Zimworx

(2025-10 - 2026-03)

• Managed outbound client communications and discovery calls to identify pain points and present tailored solutions.
• Maintained clean CRM data, ensuring accurate customer records for seamless support handoffs.
• Actively collaborated with technical teams to translate customer requirements into delivered solutions.

Admin & Customer Care Supervisor - TechGlobal Holdings

(2024-03 - 2025-10)

• Served as the primary liaison between local customers and overseas manufacturers, ensuring clear expectations and resolving delivery delays.
• Managed day-to-day administrative and client support operations for security and cleaning service subsidiaries.
• Addressed client inquiries promptly, resulting in improved satisfaction and a high client retention rate.

Administration Manager - Netricsilo Investments Pvt Ltd

(2021-01 - 2024-01)

• Built, organized, and maintained customer and supplier databases, reducing administrative lag and speeding up service response times.
• Secured a 20% increase in repeat client retention by improving relationship-building workflows and post-sales check-ins.

Finance & Administration Assistant - Twistmark Pork & Poultry Pvt Ltd

(2021-04 - 2022-07)

• Analyzed customer feedback and sales trends to implement improvements to the customer journey, contributing to a 50% increase in customer acquisition and sales.
• Resolved customer queries regarding delivery deadlines and order specifications, securing high brand loyalty.

Administration and Child-Friendly Environments Officer - Ministry of Health and Child Care

(2022-09 - 2023-10)

• Facilitated multi-stakeholder collaboration and managed sensitive communications with empathy and high emotional intelligence.
• Organized nationwide community dialogues and workshops, resolving public inquiries with clarity and professionalism.

Diploma - Administration Studies - eLearning College (2024 - 2024)

Diploma - Level 5 Teaching English (TEFL) - TEFL Academy (2023 - 2023)

Certificate - Project Management - University of Cape Town (2021 - 2021)

Bachelor of Business Science - Strategic Management & Leadership - Monash University (2019 - 2019)