Sarah Phillips

Resourceful account manager with experience overseeing a portfolio of 100+ business clients and managing $1.5M+ in deal value. Skilled in client onboarding, relationship building, and cross-functional problem-solving. Recognized for clear communication, training new team members, and delivering exceptional customer service in fast-paced environments.

Willing to relocate to: Marietta, GA. Authorized to work in the US for any employer.

Key Account Manager at Privacy Bee (2025-09 – Present)

• Manage a portfolio of about 100 business accounts, helping companies remove personal and sensitive information online to enhance data privacy and compliance.
• Build strong, genuine relationships with clients to ensure ongoing satisfaction and retention, resulting in consistently high client support ratings.
• Guide new clients through onboarding, keeping the process clear and easy to follow, which accelerates adoption and reduces onboarding time.
• Work closely with internal teams to solve issues quickly and keep accounts running smoothly, minimizing disruptions and improving client experience.
• Handle billing and procurement, ensuring accuracy and seamless transactions to prevent errors and maintain positive client trust.
• Own renewals and support account growth, managing $1.5M+ in deal value and consistently achieving high renewal rates.
• Use HubSpot and Google Workspace to stay organized and keep account information up to date, improving workflow efficiency and data accuracy.
• Maintain composure under pressure, communicating clearly and solving problems quickly to resolve client concerns and uphold service standards.

Barista at Starbucks (2022-12 – 2025-09)

• Crafted 50+ drink recipes and customized beverages for 200+ customers per shift with speed and accuracy, enhancing customer satisfaction and reducing wait times.
• Built strong rapport with customers to encourage repeat business and uphold company values, contributing to a welcoming store environment.
• Maintained a clean, efficient, and organized workstation to ensure optimal workflow and compliance with health standards.
• Trained new employees on POS systems, beverage preparation, and company standards while modeling top-tier customer service, improving team performance.
• Received partner of the quarter award for excellence in customer service, demonstrating commitment to quality and guest satisfaction.

Server at Bent Tree Country Club (2022-05 – 2022-08)

• Delivered high-quality service in a fast-paced dining environment, consistently meeting guest expectations and enhancing overall dining experiences.
• Managed food prep, cleaning, key-holding, and cash handling responsibilities to support smooth restaurant operations and maintain security.
• Supported team members with bussing, hosting, and guest relations, fostering a collaborative environment and ensuring seamless service.

Starbucks Barista at Starbucks (2021-06 – 2022-04)

• Memorized and executed complex drink orders in a high-volume location, ensuring order accuracy and fast service for all customers.
• Ensured cleanliness and compliance with food safety standards, maintaining a safe and inviting environment for guests and staff.
• Served as a certified trainer to onboard and mentor new team members, improving onboarding efficiency and team skill levels.

GED – Chattahoochee Technical College (2019-09 – 2019-12)