General Manager - Gaucho Parilla Argentina - Pittsburgh, PA
(2023-03 - 2024-10)
Manage all restaurant and bar operations, including case control, inventory, continuing education and compliance with Pennsylvania health, wage and liquor law requirements
- Responsible for maintenance of consistently high standards of customer service and a welcoming environment, resulting in increased business
- Extended business hours to include lunch service
- Enhanced vendor relations and cultivated high-end wine selections.
General Manager (Täko) - Richard DeShantz Restaurant Group - Pittsburgh, PA
(2022-06 - 2023-01)
Managed all restaurant and bar operations
- Optimized inventory
- Streamlined floor and bar service
- Initiated event nights to enhance weekend business
- Implemented procedures for resolving customer service issues to ensure an amiable and friendly environment
- Monitored individual performance to ensure the highest level of productivity and quality
General Manager - Pizziaolo Primo - Pittsburgh, PA
(2019-10 - 2022-06)
Managed all restaurant and bar operations
- Re-established customer base for one of the first downtown Pittsburgh restaurants to re-open post COVID shutdown
- Expanded service hours from five to seven days per week and added lunch service
- Developed promotional programs to expand business visibility
- Created a diverse, inclusive and safe work environment
Senior Bartender - Pizziaolo Primo - Pittsburgh, PA
(2019-08 - 2019-09)
Managed all bar operations
- Maintained bar area in accordance with the company guidelines and local health department requirements
- Organized bar area to streamline drink preparation
- Monitored, ordered and restocked bar inventory
- Protected business reputation by maintaining the knowledge of hospitality standards for bar items
Senior Bartender - Pennsylvania Market - Pittsburgh, PA
(2018-09 - 2019-04)
- Assisted in all opening phases for start-up establishment
- Prepared and served alcoholic and non-alcoholic drinks in accordance with standard recipes
Bartender/Event Planner - Brewers LGBTQ Bar - Pittsburgh, PA
(2016-10 - 2018-06)
- Developed a cocktail menu to add variety and optimize business growth
- Trained subordinate bartenders and cocktail servers
- Assisted in planning, promoting and hosting events
Account Executive - Renda Broadcasting - Pittsburgh, PA
(2015-04 - 2016-09)
Promoted Company products/services
- Achieved performance improvement goals by establishing and executing annual sales plans and strategies for the Pittsburgh territory
- Escalated client experience by recommending digital and geo-targeted campaigns
- Utilized software tools such as Neilsen app, Salesforce, Excel, Photoshop, PowerPoint, Word and Outlook
