Policy Manager - MOVEMENT STRATEGY CENTER
(2024-08 - 2026-05)
- Led healthcare policy, regulatory compliance, and operational initiatives focused on healthcare access, health equity, and organizational effectiveness.
- Managed public and private grant compliance, including narrative and financial reporting, outcomes tracking, documentation, deliverables, and renewal strategy.
- Conducted regulatory and policy research and translated requirements into practical guidance, recommendations, and organizational strategies.
- Developed program metrics, logic models, SOPs, policy materials, and compliance documentation aligned with regulatory and funder requirements.
- Monitored compliance with IRS and federal lobbying requirements, including activity tracking, expenditure reporting, and internal compliance education.
- Coordinated corrective actions, stakeholder communications, reporting, and audit-readiness activities across multiple partners.
- Managed multiple projects, deadlines, and cross-functional initiatives while preparing reports, briefings, presentations, and strategic recommendations.
Organizing Manager - MOVEMENT STRATEGY CENTER
(2023-08 - 2024-08)
Senior Community Organizer - MOVEMENT STRATEGY CENTER
(2022-08 - 2023-08)
Senior Account Manager for Southwest Region - HEALTHCHANNELS
(2019-05 - 2021-08)
Managed healthcare operations and client relationships across hospitals, healthcare systems, FQHCs, emergency departments, inpatient units, outpatient clinics, and specialty practices across five states.
- Directed teams of 500+ healthcare personnel and 25+ managers, overseeing training, performance, quality, staffing, and operational requirements.
- Monitored compliance with CMS, Medicare/Medicaid, HIPAA, and Joint Commission standards and addressed compliance issues through corrective actions and continuous improvement initiatives.
- Supported utilization management, clinical documentation improvement, quality control, reimbursement optimization, and regulatory initiatives across healthcare clients.
- Led project implementations involving risk management, organizational readiness, governance, change control, escalation, process improvement, and performance monitoring.
- Delivered training, competency assessments, technology demonstrations, and workflow education to healthcare personnel and executive stakeholders.
- Prepared and presented reports, KPIs, operational findings, and recommendations to executive leadership and client stakeholders.
- Supported EHR and healthcare technology implementations, go-lives, workflow optimization, and clinical documentation initiatives.
Nationwide Traveling Project Manager - HEALTHCHANNELS
(2018-05 - 2019-05)
Regional Trainer - HEALTHCHANNELS
(2011-05 - 2018-05)
Medical Scribe - HEALTHCHANNELS
(2009-05 - 2011-05)
Home Healthcare Aide - HUMANA
(2017-04 - 2022-04)
- Supported home healthcare operations while following CMS, Medicare/Medicaid, HIPAA, utilization management, infection-control, and quality requirements.
- Worked with interdisciplinary care teams to coordinate patient care from admission through discharge and communicate patient needs to healthcare personnel.
- Supported quality assurance and performance improvement through patient tracking, data collection, outcome monitoring, and identification of improvement opportunities.
- Maintained accurate clinical documentation and monitored changes in patient condition and care needs.
- Received training in healthcare fraud, waste, and abuse (FWA) requirements and compliance practices.
- Worked independently across assigned service areas while managing patient schedules, documentation, travel, and competing priorities.
Interpreter and Translator - LANGUAGELINE SOLUTIONS
(2017-04)
- Provide professional interpretation for patients, caregivers, physicians, nurses, hospitals, and medical providers throughout Texas and nationwide.
- Facilitate communication during medical consultations, treatment discussions, informed consent, discharge instructions, and medication-related conversations.
- Adapt communication to differences in language, culture, health literacy, age, and communication abilities.
- Maintain confidentiality and HIPAA compliance when handling sensitive patient information.
- Independently manage changing assignments, schedules, locations, and competing priorities across a broad geographic service area.
