Compliance Specialist at Rio Grande Credit Union (2025-10 – 2026-02)
- Review internal processes and transactions to ensure compliance with federal regulations, company policies, and internal procedures.
- Monitor account activity and documentation for accuracy, completeness, and regulatory adherence.
- Assist with audits, compliance reviews, and risk assessments by gathering and organizing required documentation.
- Research and resolve compliance-related issues while maintaining detailed records and reporting findings to management.
- Collaborate across departments to improve operational procedures and maintain compliance standards.
- Support monitoring efforts related to fraud prevention, suspicious activity, and policy violations.
Loan Operations Supervisor at Rio Grande Credit Union (2024-01 – 2025-12)
- Audited daily operational reports and resolved discrepancies to maintain accurate loan processing.
- Submitted monthly loan files to external auditors while ensuring accuracy and timely delivery.
- Coordinated workflow among team members and monitored productivity to meet operational deadlines.
- Served as point of contact for escalated member inquiries involving complex mortgage loan issues.
- Developed and implemented Standard Operating Procedures (SOPs) to improve efficiency and reduce errors.
- Monitored servicing and escrow functions for compliance with investor and regulatory requirements.
Loan Operations Specialist at Rio Grande Credit Union (2023-07 – 2024-12)
- Analyzed loan documentation for accuracy, completeness, and authenticity.
- Collaborated with loan officers, underwriters, and internal departments to facilitate loan transactions.
- Managed loan disbursements and monitored repayment schedules for timely processing.
- Responded to customer inquiries while maintaining strong customer service standards.
- Maintained organized physical and electronic loan records.
- Generated reports and operational metrics related to loan servicing activities.
Lead Member Service Officer at Rio Grande Credit Union (2021-10 – 2023-06)
- Supervised and mentored a team of 5 tellers in daily banking operations.
- Oversaw cash transactions while ensuring compliance with company and regulatory policies.
- Conducted employee training on banking procedures and customer service standards.
- Resolved customer concerns and account discrepancies with professionalism and accuracy.
- Assisted branch leadership with operational goals and promotion of financial products and services.
Server / To-Go Host at Chili's Grill & Bar (2019-01 – 2021-12)
- Provided friendly and efficient customer service in a fast-paced restaurant environment
- Took food and drink orders accurately and ensured timely delivery to guests
- Managed cash and card transactions while maintaining accuracy with payments and tips
- Assisted guests with menu recommendations and resolved customer concerns professionally
- Prepared and organized to-go orders, ensuring accuracy and quality before pickup
- Maintained cleanliness and organization of dining and service areas
- Worked collaboratively with kitchen and front-of-house staff to support smooth daily operation
