Sarah Scott

Customer service professional with 15+ years of experience delivering exceptional support across fast-paced and multi channel environments. Known for building strong client relationships, resolving complex issues with patience and efficiency, and creating positive customer experiences that drive loyalty and retention. Skilled in de-escalating concerns and collaborating with cross-functional teams to achieve service goals.

Customer Service Manager - Curious Beaver Inc. - Newmarket, Ont.

(2017-01 - 2026-12)

• Resolved complex customer issues through multiple channels, ensuring prompt responses.
• Handled customer inquiries for (3) distinct product brands. ( solo in department from 2022)
• Trained and supervised team members on customer service best practices.
• Collaborated with sales and marketing teams to address customer needs effectively.
• Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
• Upheld quality control policies and procedures to increase customer satisfaction.
• Created reports on customer feedback, complaints, and suggestions for management review.

Brand Ambassador - Nintendo - Toronto, Ont.

(2017-01 - 2020-12)

• Engaged customers through in-person product demonstrations and interactive experiences.
• Promoted new game releases at events and retail locations.
• Collaborated with marketing teams to implement promotional campaigns.
• Educated consumers about product features and benefits of Nintendo products.
• Assisted in setting up displays and maintaining visual merchandising standards.

Sales / Marketing - AT Designs - Toronto, Ont.

(2013-01 - 2016-12)

• Tasked with securing custom merchandise manufacturing contracts from major corporate clients, schools, government, and marathon race directors.
• Provided design consultation for layout and branding on custom zinc and pewter cast products.
• Collaborated with production teams at the onsite casting facility. Designs were produced into belt-buckles, tokens, medallions and other merchandising goods for companies including TD Bank, Disney, and the U.S Military.

Graphic Communications Management - Graphic Communications Management - Toronto Metropolitan University (formerly Ryerson University) (2003-01 - 2005-12)

Graphic Design - Graphic Design - George Brown College (2006-01 - 2008-12)