Sarah Moore

• Independently managed Qapital’s automated customer support channel and bot
• Integrated Zendesk Live Chat into the Qapital App's framework, leading to improved app UX/UI.
• Increased containment rate by 10% through data-driven conversation audits, enhancing user experience.
• Collaborated with Executive Customer Success and Copy-Writing teams to drive bot improvements

Tech industry professional interested in all things related to data science 🚀. Currently working as Qapital's Automated Customer Support Technician.

I have a Bachelor of Arts from La Salle University with a concentration in Political Science. I also graduated from La Salle University's Honors Program