Sarahfena Archer

Dedicated and compassionate customer service professional with experience assisting customers, resolving concerns, and working in fast-paced environments. Strong communication, teamwork, and problem-solving skills. Committed to providing respectful and reliable assistance to passengers while maintaining safety and professionalism. Legally authorized to work in the United States.

Shift Manager at Back Home Bakery (2024-09 – 2026-07)

• Supervised daily shift operations to ensure smooth and efficient service.
• Directed and supported team members during busy shifts.
• Assigned tasks and monitored employee performance.
• Provided excellent customer service and handled customer concerns professionally.
• Managed cash transactions and ensured accurate handling of payments.
• Assisted with inventory, stocking, and product organization.
• Maintained cleanliness, food safety, and company standards throughout the shift.
• Assisted with opening and closing procedures.
• Trained and supported new employees on workplace procedures and customer service standards.

Beauty Advisor at Sacha Cosmetics (2023-02 – 2024-08)

• Provided personalized beauty and product recommendations to customers.
• Assisted customers in selecting cosmetics based on their individual needs.
• Demonstrated strong knowledge of beauty products and application techniques.
• Maintained product displays and ensured the sales area remained organized.
• Processed sales transactions and supported daily store operations.
• Built positive relationships with customers through excellent service.

Beauty Advisor at M.A.C Cosmetics (2021-01 – 2022-12)

• Assisted customers with cosmetic product selection and recommendations.
• Provided professional customer service and beauty consultations.
• Demonstrated and explained cosmetic products and application techniques.
• Maintained attractive and organized product displays.
• Processed customer purchases accurately.
• Supported team members with daily retail operations and store maintenance.

High School Diploma – St. Augustine Secondary School

CXC Certificate – St. Augustine Secondary School