Saraphina Morano

Results-driven and accomplished sales and relationship management professional with a track record of exceeding sales targets and delivering exceptional customer experiences. Skilled in brand strategy, business sales development, public speaking, and group presentations, with excellent problem-solving, negotiating, and interpersonal communication abilities.

Highly adaptable and flexible, with exceptional organizational, project management, and leadership skills, as well as a keen eye for detail and a focus on delivering results. Recognized for analytical, problem-structuring, and problem-solving abilities, and a commitment to delivering the highest levels of client service, while optimizing marketing strategies and budgets.

Inbound Sales Representative at Altice, USA (2022-04 – Present)

• Demonstrated exceptional sales skills by effectively closing business deals with potential and existing clients through inbound and outbound calls.
• Successfully identified, pursued, and managed sales prospects in line with assigned accounts, consistently achieving sales targets and contributing to business growth.
• Consistently exceeded KPIs related to customer adoption, upsell, renewals, and programs, leveraging exceptional negotiation and communication skills.
• Proactively communicated new product and service opportunities, industry developments, and other relevant information to customers and prospects to enhance their experience and ensure they are up to date with the latest offerings.

Client Advisor at Louis Vuitton (2021-05 – 2022-04)

• Built strong relationships with clients, leading to increased customer retention and loyalty, and demonstrated an unwavering commitment to delivering exceptional customer service. Accomplishes individual and team objectives, and is accountable for exceeding sales expectations
• Consistently high ranked in sales revenue out of 20+ associates.
• Achieved over $1 Million of revenue within first quarter on the sales floor
• Led ongoing training and coaching sessions for new employees to support growth
• Engages with customers to develop long-term relationships, leveraging different tools to foster brand loyalty

Sales Professional at Burberry (2019-12 – 2021-05)

• Nurtured relationships across client stakeholder groups to generate value and opportunity
• Participated in cross-departmental development activities with strong attention to detail
• Built customer loyalty through active client development and relentless follow-through
• Achieved and exceeded all sales goals by providing clients with the Burberry Brand Experience

Sales Associate and Brand Visual Arts at Michael Kors (2018-04 – 2020-03)

• Surpassed monthly sales goals applying proven sales process to convert guests into customers
• Maintains store merchandising standards including any updates or changes to visual arts and branding
• Drove results through delivering an elevated customer experience, and creating an emotional connection with the customer
• Collaborated with management to create innovative ways to executive the in-store marketing to increase sales

Early College Program in Business Marketing and Finance – Farmingdale State College

Regents Diploma – Deer Park High School