Sarell Mickens

Dedicated and customer-focused professional with 10+ years of experience in customer service, data entry, logistics, and administrative support. Strong background assisting customers, resolving concerns, navigating multiple systems, and maintaining accurate records. Skilled in communication, problem-solving, and providing professional service in fast-paced environments. Seeking a customer service role where I can contribute strong interpersonal and organizational skills.

Seasonal Customer Service Representative - Internal Revenue Service (IRS) - Memphis, TN

(2025-10)

• Assisted taxpayers by phone with questions regarding tax accounts and information.
• Researched and reviewed customer records using multiple systems including IDRS, Salesforce, and AMS.
• Provided accurate information and solutions to resolve customer concerns.
• Maintained detailed and accurate account notes for each customer interaction.
• Demonstrated professionalism and confidentiality while handling sensitive information.

Warehouse Associate - Reliance Wholesale, Inc. - Memphis, TN

(2022-05 - 2025-08)

• Maintained accuracy while processing orders and shipment information.
• Coordinated shipping and tracking through FedEx and UPS systems.
• Managed inventory and resolved discrepancies through cycle counting.
• Demonstrated reliability and attention to detail in a fast-paced environment.

Production Operator - FedEx Office - Memphis, TN

(2021-10 - 2022-05)

• Delivered excellent customer service by assisting customers with print and graphic orders.
• Addressed customer needs while ensuring timely and accurate order completion.
• Operated equipment and maintained quality standards in a high-volume environment.

Specimen Processor I - IDEXX Laboratories - Memphis, TN

(2019-10 - 2021-10)

• Maintained accurate data entry and record tracking.
• Processed information with strong attention to detail and accuracy.
• Worked efficiently to meet deadlines and quality expectations.

Production Technician II - AmerisourceBergen Corporation - Memphis, TN

(2015-11 - 2019-08)

• Maintained accuracy while processing materials and documentation.
• Collaborated with team members to meet daily goals and productivity standards.

High School Diploma - Trezevant High School (2006)