Bartender at Southern Pecan Gulf Coast Restaurant (2024-10 – Present)
- Provide pristine customer service by engaging with every guest, taking orders, and ensuring a welcoming atmosphere.
- Prepare hand-crafted cocktails, beer, wine, and N/A beverages with accuracy and consistency.
- Upsold premium liquors, champagne and specialty drinks, increasing sales revenue.
- Manage cash, credit transactions and balanced registers each shift with accuracy.
- Certified trainer for new bar staff on drink preparation, service standards, and bar operation.
Retail Banker II at Woodforest National Bank (2023-03 – 2024-06)
- Provided tailored financial solutions by assessing client needs and recommending appropriate banking products and services.
- Cross-sold credit cards, savings accounts, and investment options to meet sales targets and grow client relationships.
- Perform certain clerical task while providing excellent customer service while resolving account inquiries, complaints, and disputes in a timely manner.
- Educated clients on digital banking platforms, promoting online services and mobile applications to improve convenience.
Customer Service Representative at Charters Communication (2019-07 – 2023-03)
- Resolve customer inquiries pertaining to Charter services
- Maintained knowledge of company products and services to offer personalized solutions.
- Coach and optimize skills for call handling
- Design ideas for company innovation and customer retention
- Work on a team of up to 13 people to enhance call handling experience
- Produce projects and videos that represent the culture of the company
- Collaborated with team members and other departments to improve service delivery and meet performance targets.
- Documented customer interactions in CRM systems for accurate record-keeping and follow-up
Manager at Cookout Restaurants (2017-11 – 2019-07)
- Reduced turnover rate by 15% by creating retention incentives for employees
- Oversaw $2000 or more in sales from production and recorded daily sales
- Traveled to 6 restaurant locations to coach new employees as well as managers in training.
- Verified incoming inventory for quality and quantity
- Enforced health, sanitation, and safety regulations in compliance with local and corporate guidelines.
- Monitored inventory levels, placed supply orders and controlled cost to reduce waste and maximize profitably.
