Saulo

Bilingual English-Spanish customer service professional with several years of experience in restaurant service, cooking, cash handling, and management. Experienced in working in fast-paced environments, assisting customers, handling transactions, training and supporting team members, and maintaining high standards of service. Reliable, adaptable, and comfortable communicating with people from diverse backgrounds.

Seeking opportunities in remote customer service, restaurant service, or food service.

Server at First Watch (2023-02 – Present)

• Provide friendly and professional service to customers in a fast-paced restaurant environment.
• Take accurate food and beverage orders while ensuring customer needs are met.
• Handle cash and card transactions accurately.
• Communicate effectively with customers, kitchen staff, and coworkers.
• Resolve customer questions and concerns professionally.
• Maintain a clean, organized, and welcoming dining area.
• Work efficiently as part of a team during busy periods.

Server / Cook / Manager at IHOP (2018-03 – 2022-12)

• Provided customer service and table service in a high-volume restaurant environment.
• Prepared food while following restaurant procedures and food-safety standards.
• Handled cash, credit/debit transactions, and customer payments.
• Assisted with daily restaurant operations and supported other employees.
• Helped train and guide team members when working in a management role.
• Addressed customer concerns and worked to provide positive solutions.
• Multitasked effectively while maintaining quality and efficiency.
• Communicated with customers and coworkers in both English and Spanish.

Server / Cook / Manager at IHOP (2026-01 – Present)

• Provided customer service and table service in a high-volume restaurant environment.
• Prepared food while following restaurant procedures and food-safety standards.
• Handled cash, credit/debit transactions, and customer payments.
• Assisted with daily restaurant operations and supported other employees.
• Helped train and guide team members when working in a management role.
• Addressed customer concerns and worked to provide positive solutions.
• Multitasked effectively while maintaining quality and efficiency.
• Communicated with customers and coworkers in both English and Spanish.

High School Diploma – Nogales High School (2016)