Ophthalmic Technician - The Eye Institute of Austin - Austin, TX
(2004-07)
- Prepare patients for physicians. Gather chief complaints and medical histories. Refract, check intraocular pressures, and dilate.
- Assist with minor operating procedures. Open instruments and clean wounds.
- Prepare and send cultures and tissue samples for lab testing.
- Clean and sterilize surgical instruments.
- Responsible for ordering and maintaining surgical supplies, and ordering PPE and medications for the clinic.
Training Coordinator - The Eye Institute of Austin - Austin, TX
(2025-01)
- Mentored junior staff to improve performance and confidence.
- Assessed training effectiveness through feedback and evaluations.
- Collaborated with management to identify training needs and goals.
Lead Tech - The Eye Institute of Austin - Austin, TX
(2007 - 2008)
- Worked with the manager in conflict resolution, employee motivation, and yearly reviews.
- Served as a liaison between physicians and technicians.
- Created daily schedules for technicians/doctors—worked to improve the flow of patients by managing doctors appointment templates.
Surgical Scrub Technician - The Eye Institute of Austin - Austin, TX
(2005 - 2020)
Prepared for and assisted in cataract, corneal transplant, and eyelid surgeries. Had privileges at Seton Hospital, Seton Medical Park Tower, and Bailey Square Surgery Center.
Optician - Robert Ross O.D. - Austin, TX
(2002-11 - 2003-12)
- Educated staff and implemented initiatives to ensure HIPAA compliance for practice.
- Processed insurance claims for patients' glasses.
- Scheduled appointments and triaged patient calls.
- Served as frame buyer for private optical.
- Managed spectacle lens orders with multiple labs.
Optician/Assistant Manager - Santa Fe Optical - Austin, TX
(1997-02 - 2002-11)
- Assisted customers with eyewear selections.
- Final inspected eyewear upon completion.
- Maintained displays and overall appearance of the storefront.
- As assistant manager, addressed customer complaints and product ordering issues.
- Created task schedules for employees.
- Collaborated with the manager in planning monthly meetings.
