Financial Advocate- Eligibility at ADVOCATE AURORA HEALTH CARE (2024 – Present)
- Interview patients in a professional manner to determine program requirements and eligibility.
- Maintain knowledge of policy updates of state and federal programs.
- Document information accurately in patient chart and maintain HIPAA requirements while maintaining quality and production standards.
Health Information ROI Forms Specialist at ADVOCATE AURORA HEALTH CARE (2023– 2024)
- Review physician and clinical documentation in the patient chart and transcribes the information onto the forms accurately and timely.
- Validate and certify requests for patient health information (PHI) ensuring they meet compliance standards and patient authorization.
- Contacts patients and/or employers to obtain appropriate authorizations.
- Establish and maintain effective working relationships with physicians and clinicians to ensure paperwork is completed accurately and released timely.
Patient Access Representative at SSM HEALTH/ST AGNES (2022 – 2023)
- Apply daily use of relevant health plan guidelines and benefits (e.g., Medicare, Medicaid/Medical, commercial benefit plans, Federal/local government regulations)
- Employ escalation processes for resolving customer complaints with billing and insurance errors.
- Increased collections by consistently meeting months goals.
Quality Assurance/ Label Control at Walmart Distribution (2016 – 2022)
- Handled multiple quarterly projects to ensure high quality and timely delivery during new technology installment
- Documented and filed proper inspection records and quality assurance documents.
Non-Commissioned Officer/E5 at Army National Guard (2014 – 2021)
- Repaired, and updated chemical equipment systems and components to meet current and expected mission demands for 100 plus soldiers
- Coordinated and administered quarterly training to help individuals learn company policies and procedures and job tasks
- Maintain all records and equipment for the entire unit, in garrison and in the field.
