Savannah Drew

Managed daily care, routines, and development of a young child while maintaining a safe, structured, and nurturing environment. Coordinated daily schedules, appointments, activities, errands, and family commitments. Planned and prepared meals while managing grocery shopping, household supplies, and inventory.

Stay at Home Mother - Myself - Wakefield, MA

(2024-11)

• Managed daily care, routines, and development of a young child while maintaining a safe, structured, and nurturing environment.
• Coordinated daily schedules, appointments, activities, errands, and family commitments.
• Planned and prepared meals while managing grocery shopping, household supplies, and inventory.
• Managed household organization, cleaning, laundry, and day-to-day responsibilities efficiently.
• Maintained detailed schedules and adapted quickly to changing priorities and unexpected situations.
• Managed multiple responsibilities simultaneously while consistently meeting deadlines and maintaining attention to detail.
• Researched and coordinated childcare, healthcare, activities, and family-related services as needed.
• Maintained household budgeting and made cost-conscious purchasing decisions.
• Developed strong communication, problem-solving, time-management, organization, and multitasking skills through daily household and childcare management.
• Created and maintained consistent routines while supporting the child’s social, emotional, and developmental needs.

Lead Tier 2 I.T. Technician - R.E. Michel Company LLC - Glen Burnie, MD

(2020-06 - 2024-06)

• Ability to handle high call volumes in a queue and prompt technical documentation of said calls in a ticketing system
• Use of critical thinking to troubleshoot and gather key data to work complex technical cases
• Image, configure and deploy PC’s; personally responsible for roughly 225 desktops
• Respond to a high volume of emails throughout the day to assist internal employees and customers
• Assist with maintaining customer accounts and data entry
• Assist with project management across 310 branch locations
• Collaborate with large vendors regarding stock supply and technical issues amongst company IT equipment
• Handle confidential digital records throughout the company
• Utilization of Exchange Admin Center and Active Directory to manage employee profiles, contacts and groups for over 5,000 employees
• Troubleshoot Window’s software issues
• Keeping over 900 desktops up to date on anti-virus patches and Windows updates
• Install company data equipment such as Thin Clients, monitors, credit card pads, PC’s, printers, etc.
• Create standards of procedure and policy for new and evolving issues to ensure efficient protocol
• Assist with training multiple new hires; personally responsible for training 12 new hires in the last 3 years
• Ability to meet SLA as dictated by ticketing systems and IT performance standards
• Clerical duties such as ordering office supply equipment, information technology equipment for new locations, creating purchase orders, and collaborating with different merchants and vendors
• Experience working remotely with Microsoft Teams, Slack, and Zoho Assist
• Experience working with Automate software to run scripts and/or assist with desktop issues remotely
• Ability to adapt to a company-wide software conversion and implementation

Lead Teacher - Ms Bevs Place Preschool - Dunkirk, MD

(2017-07 - 2020-06)

• Create appropriate lesson plans for children that efficiently address fine motor skills, gross motor skills, language, self-help and social emotional skills.
• Collaborate alongside community resources for children with autism, behavioral health issues, and speech delays.

Assistant Teacher - Children's Campus - Greenville, NC

(2015-08 - 2017-06)

• Effectively communicate needs of children with co-workers and parents, including behavioral concerns, dietary changes, and cognitive development
• Develop age appropriate learning activities that encompass all areas of development such as fine-motor skills, social and emotional development, and physical well-being.

Bachelor's degree - East Carolina University (2013-08 - 2017-05)