Sawaira Niaz

Technical Operations Analyst with experience supporting IT systems, hardware troubleshooting, inventory management, and technology operations. Skilled in technical support, operational reporting, root cause analysis, and process improvement using Power BI, SQL, and Excel. Proven ability to resolve technical issues, maintain operational excellence, and collaborate across teams in fast-paced technology environments.

Management Information Systems Intern - Assuaged Foundation Inc.

(2024-07 - 2024-12)

• Developed Power BI dashboards, SQL datasets, and operational reporting solutions that improved KPI visibility, data accuracy, and decision-making across organizational functions.
• Automated reporting and data management processes using Power BI, SQL, and Excel, reducing manual effort by 30% while improving operational efficiency and reporting reliability.
• Collaborated with stakeholders to analyze business requirements, validate system data, document processes, and implement technology-driven improvements supporting business operations.

Service/Postal Services Assistant - Minnesota State University, Mankato

(2024-05 - 2026-05)

• Maintained accurate inventory records, tracked incoming and outgoing materials, and ensured compliance with operational procedures in a high-volume environment.
• Streamlined workflow and tracking processes that reduced processing time by 20%, improved operational efficiency, and enhanced service delivery.
• Resolved operational issues, verified documentation accuracy, and coordinated with stakeholders to maintain service quality and operational continuity.

Technology Assistant - Minnesota State University, Mankato

(2023-01 - 2023-12)

• Provided technical support and troubleshooting for hardware, software, printers, workstations, and network connectivity issues, ensuring reliable day-to-day technology operations.
• Assisted with deployment, installation, configuration, maintenance, and replacement of IT equipment while supporting asset management and inventory accountability processes.
• Diagnosed technical issues, documented resolutions, escalated complex incidents, and collaborated with technical teams to identify root causes and implement corrective actions.

Bachelor of Science - Management Information Systems - Minnesota State University, Mankato (2026-05)