Sayeedah Ahmad

Experience Patient Service Representative with a passion for providing excellent customer service by greeting and assisting patients upon arrival and dismissal. She is experienced in answering patient questions and concerns in line with office policies while scheduling appointments, maintaining, and confirming appointments. She has knowledge of insurance plans (HMO/PPO).

Home Healthcare Professional (Temporary Staffing) - Synergy

(2023-05)

• Assisted patients with daily care needs and provided compassionate support.
• Monitored patient well-being and promptly reported concerns to supervisors.
• Helped coordinate patient schedules and ensured timely appointments.
• Supported patients with clear communication and a positive, respectful approach.

Patient Service Representative - Peachtree Plastic Surgeon (Temporary Staffing)

(2024-08 - 2024-09)

• Provide outstanding customer service by greeting and assisting patients upon arrival and dismissal.
• Answer patient questions and concerns in line with office policies.
• Answer telephones and schedule appointments.
• Maintain and confirm appointment book/schedule.
• Follow up on no-shows and cancellations.
• Register patients on the sign-in sheet.
• Post charges and payments to patient accounts.
• Check and respond to voicemail daily.

Remote Patient Service Representative (Contract) - Change Healthcare

(2021-12 - 2022-10)

• Assist patient in scheduling appointments with selected providers, prescription refills, reviewing patient charts, medical terminologies, Epic/Salesforce user interface, Chart reading, and Providers' scheduling.
• Provide exemplary customer service to patients while using computer skills.
• Handled remote scheduling-epilepsy, neurology, movement disorders, rxrefills, out/inpatient therapy and procedures, and Insurance
• Answered telephones using strong customer service skills
• Knowledge of insurance plans (HMO/PPO)

Customer Care Specialist (Temporary Staffing) - Alorica Virtual Call Center

(2019-01 - 2020-05)

• Processed customer complaints and issues related to products and services.
• Provided customer support in completing purchases, upgrades, and returns of all products.
• Provided customer technical support and troubleshooting assistance.

On-call Travelling Medical Assistant

(2022-11 - 2023-04)

Worked as an on-call travelling Medical Assistant

Employment Gap

(2020-06 - 2021-11)

Considering new job opportunities

Bachelor of Health Sciences - Health Sciences - Kaplan University (2010)