Practice Coordinator at TEAM-Health (JFK Edison Medical Center) (2026-09 – Present)
Coordinator collaborates with the Facility Medical Director, VP of Operations, Regional Medical Director, and hospital leadership to ensure administrative needs are met and clinicians are supported.
- Responsible for completing daily patient reconciliation, processing and reviewing patient records and paperwork, and submitting documentation to the appropriate billing center. Ensure timely and accurate chart capture, support the collection and reporting of facility KPI data, and contribute to meeting daily productivity goals.
- To promote credentialing and other hospital needs, form alliances with hospital managers and employees.
- Using the appropriate billing platform, prepare and submit billing batches for assigned facilities. For coder-coded facilities, submit charges through the designated billing platform and coding software. For facilities using clinician codes, submit charges directly through the billing platform. Before submission, verify that all charges and patient demographic information are complete and accurate.
- Manage facility metrics by processing unbillable and unrecoverable items, reconciling and submitting the monthly batch tracker, and maintaining accurate data for dashboards and performance reporting.
- Assist with special projects and administrative initiatives as assigned, including supporting PCP notification programs, providing administrative support to Emergency Department Facility Medical Directors, tracking acute-to-post-acute transitions, processing home health forms, EKGs, and other test results.
Bereavement Coordinator at Serenity Hospice Care (2024-05 – 2025-10)
- Facilitated and led grief support groups, remembrance services, and individual bereavement counseling sessions, creating structured and supportive environments for families to process loss, share experiences, and honor loved ones. Assessed emotional and psychological needs, identified individuals at higher risk for complicated grief, and coordinated timely referrals to licensed counselors, social workers, and specialized grief therapists to ensure comprehensive mental health support.
- Developed and facilitated educational workshops and support sessions addressing grief management, stages of loss, coping strategies, and self-care practices, while equipping families with tools to support children and other vulnerable individuals during the bereavement process.
- Trained, supervised, and mentored newly hired bereavement coordinators, leading onboarding and professional development initiatives focused on hospice bereavement protocols, emotional support strategies, and crisis intervention techniques while reinforcing ethical standards and best practices in patient and family care.
- Managed and maintained comprehensive, confidential documentation of bereavement services, including call logs, psychosocial risk assessments, follow-up communications, and community resource referrals, ensuring strict compliance with hospice regulations, organizational policies, and HIPAA requirements.
- Collaborated in hospice quality improvement initiatives and program evaluations, contributing operational insights and data analysis to support policy development, strengthen bereavement service delivery, and enhance support for grieving families across the community.
- Collaborated with hospitals, physicians, social workers, case managers, and community organizations to coordinate referrals, patient services, and continuity of care.
- Participated in community outreach, relationship-building, and quality improvement initiatives to enhance service delivery and community engagement.
Program Support Specialist/Administrative Coordinator at Bridgeway Behavioral Health Service (2022-09 – 2024-05)
- Oversaw data reporting, scheduling, and staff training to ensure smooth clinical operations. Supervised new hires and provided mentorship while implementing workflow improvements that enhanced program efficiency.
- Managed electronic health records by entering and maintaining accurate client charts, updating billing and insurance information, and ensuring compliance with agency scheduling and documentation protocols.
- Oversaw data management and reporting processes by entering statistical data and producing monthly and quarterly reports aligned with agency deadlines, while monitoring and reporting on document compliance to support quality assurance.
- Trained, supervised, and provided leadership to new hires, including Program Support Specialists, ensuring a clear understanding of agency procedures, workflows, and client service expectations.
- Demonstrated flexibility by supporting both Team 11 and Team 12 as a full-time PSS, while also providing coverage to additional teams as needed to ensure uninterrupted program support services.
- Supported operational purchasing processes by generating payment vouchers, monitoring supply levels, and maintaining inventory control in compliance with agency procurement guidelines.
- Assisted the Director of Essex with operational, administrative, and special projects, providing strategic support to improve program functionality and overall program efficiency.
- Managed client intake, referral review, insurance verification, and electronic health records while ensuring compliance with agency and healthcare regulations.
- Served as a liaison between clients, healthcare providers, community partners, and program leadership to coordinate services and support admissions-related processes.
- Supported program growth through relationship building, outreach initiatives, staff training, reporting, and operational workflow improvements.
Administrative Assistant at Morristown Medical Center (2022-08 – 2023-12)
- Provided on-site administrative support to administrative managers during evenings, overnights, weekends, and high-volume periods, proactively adjusting and rescheduling Patient Safety Technicians (PSTs) as hospital needs and patient acuity levels fluctuated.
- Answered multi-line phones, took and relayed messages, updated patient appointment spreadsheets in Excel, and completed time-sensitive tasks with accuracy and professionalism.
- Delivered administrative support for outpatient behavioral health operations, managing scheduling, appointment coordination, and documentation while handling confidential and sensitive material in compliance with HIPAA and agency protocols.
- Communicated with internal departments to support patient transitions, scheduling, and coordination of post-hospital care services.
- Assisted hospital staff and social workers with administrative coordination of patient referrals and discharge placement communication.
- Maintained awareness of patient flow processes, including admissions, transfers, and discharge planning within a hospital setting.
Grant Writer Assistant at Whitetulip Health Foundation (2022-01 – 2023-03)
- Researched and identified potential grant funding opportunities aligned with the organization's mission, programs, and operational needs, supporting both short-term projects and long-term strategic initiatives.
- Composed clear, persuasive, and mission-driven grant proposals, ensuring alignment with guidelines, priorities, and deadlines while articulating the organization's goals, outcomes, and financial needs.
Administrative Coordinator (Intern) at Whitetulip Health Foundation (2022-01 – 2022-12)
- Developed and maintained relationships with key stakeholders, including institutional funders, private foundations, corporate sponsors, and individual donors, fostering ongoing engagement and collaboration opportunities.
- Assisted in the preparation and implementation of health policy reports and annual program evaluations.
- Assisted in the preparation of outcome reports, donor acknowledgment letters, and impact summaries, ensuring funders received timely and accurate updates on program outcomes and fund utilization.
Service Caller/Receptionist/Service Representative at Vector Marketing Essex County (Cutco Knives) (2018-12 – 2019-06)
- Answered multi-line telephone systems and resolved customer questions, concerns, and complaints, employing strong conflict resolution and active listening skills to ensure customer satisfaction.
- Supported sales efforts by generating leads and contributing to business development goals. Scheduled 25 to 35 sales appointments daily, maintaining an up-to-date appointment calendar.
- Handled transactional duties, including processing payments, managing returns, and addressing customer service-related financial transactions.
