Scott Anderson

Accomplished military veteran with over 30 years of expertise in Military Medicine, demonstrating a strong track record of leadership and operational excellence. Skilled in data analysis and process optimization, consistently implementing efficiencies that enhance healthcare delivery. Successfully directed and supported a team of over 15 paraprofessionals, ensuring effective execution of critical healthcare missions.

Committed to leveraging extensive experience to drive impactful results in future endeavors.

Guest Service Representative - Best Crowd Management - Spokane, WA

(2025-01)

• Delivered exceptional customer service to enhance guest satisfaction and ensure a positive experience.
• Resolved guest inquiries and concerns efficiently, fostering a welcoming atmosphere at events.
• Coordinated communication between guests, event staff, and local law enforcement to streamline operations and improve service delivery.
• Managed crowd control strategies to maintain safety and order during large-scale events.
• Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.

Event Staff and Security Specialist - Contemporary Services Corporation, CSC - Spokane, WA

(2022-03 - 2024-12)

• Providing queue line management, crowd flow control, event egress organization, and other crowd management services.
• Able to prioritize and problem solve a wide range of tasks during busy periods based on urgency and importance
• Guest security screening, venue roamer security, and other front of house and back of house security.
• Ensure guests have a valid ticket for the event, performed reconciliation at the end of event to verify attendance.

Section Leader - Spokane Chiefs Hockey Club - Spokane, WA

(2021-09 - 2022-03)

• Providing the Spokane Community with affordable family entertainment by creating a safe, fun, and exciting atmosphere while exceeding guest expectations.
• Assisted guests in finding assigned seating and answer all questions.
• Ensure a safe environment by maintaining clear aisles for quick access to both guests and staff.

Certificate - Licensed Practical Nurse - State of California (2004-01)

Associates of Applied Sciences - Health Care - Community Colleges of The Air Force (1986-01)

Associate of Science - School Of Health Care Sciences, Medical Services (1984-01)