Scott Angehr

• Maintain and support the ServiceNow platform while adhering to industry policies and standards
• Manage ServiceNow code quality control processes and routines
• Software release implementations and upgrades
• Manages and prioritizes multiple tasks and assignments for the team including tracking tasks and tickets in system(s) of record, ensuring enterprise service level agreements are met, and participating in defect, incident, problem, and change review meetings and release activities
• Provide point of escalation for team members, peers, and partner teams, and shares the leadership Point of Contact for triage of high priority incidents or consulting engagements
• Works with appropriate teams to ensure alerts, monitoring, dashboards, and processes are established appropriately for new projects and initiatives
• Performs access reviews, conducts compliance activities, and serves as a delegate for administrative processes

ServiceNow Administrator and Developer for 15+ years for a retail organization. Certified System Administrator and ITIL Standard oriented.

High School Diploma

ServiceNow Certified System Administrator - ServiceNow

ITIL v3 - Global Knowledge