Resilience Performance Expert - Joint Base Lewis-McChord, WA / Fort Campbell, KY - Fort Campbell, KY | Joint Base Lewis-McChord, WA
(2022-02 - 2026-09)
- Optimized Individual and Organizational Readiness
- Client-Driven Impact
- Large-Scale Coordination & Outreach
Assistant Store Manager - Under Armour - Livermore, CA
(2021-03 - 2022-02)
- Team-Driven Focus: Effectively worked alongside the Store Manager to lead a team of approximately 30 retail associates to provide exceptional customer service while effectively performing their responsibilities, following company policies and standards, and instilling the values and mission of the brand.
- Quality Customer Service: Through my comprehensive knowledge of the brand and products, as well as seeking to understand what the customer was truly seeking, I strategically identified and provided the necessary services to meet their needs.
- Managerial & Store Management Efficacy: I effectively contributed to supporting operations of the store and higher management by maintaining proper functioning and daily closing of the POS systems, managing transactional data for internal tracking, and proper warehouse management of inventory and distribution.
Visual Merchandise Manager - Arc'teryx - Livermore, CA
(2020-05 - 2021-04)
- Refined Visual Merchandising: Effectively executed the visual merchandising and brand vision for a premium outdoor brand store. Created a strategic and appealing store environment that helped promote customer interest/engagement and sales.
- Quality Customer Service: Through my comprehensive knowledge of the brand and products, as well as seeking to understand what the customer was truly seeking, I strategically identified and provided the necessary services to meet their needs.
- Managerial & Store Operations Efficacy: I effectively contributed to supporting daily operations of the store, developing store associates, and driving company success by maintaining proper functioning and daily closing of the POS systems, managing transactional data for internal tracking, and proper warehouse management of inventory and distribution.
Service Porter - Elite Motor Cars - Concord, CA
(2019-03 - 2020-03)
Service Porter / Lot Attendant - Cole European Land Rover Jaguar - Walnut Creek, CA
(2017-08 - 2019-03)
- Detailed & Comprehensive Focus: I performed the visual inspection process of incoming vehicles for company tracking purposes and evaluated the state of each vehicle for proper management and further processing. Performed exterior and interior cleaning of both pre-owned/customer vehicles and new vehicles for sale.
- Exceptional Professionalism & Care: I efficiently welcomed customers bringing their vehicle in for service and connected them properly with the service advisors to assist them further. Provided customer shuttles to and from the dealership while maintaining professionalism and quality customer service.
- Effective Logistical Execution & Collaboration: I test drove vehicles to assess various mechanical and operational matters and was responsible in transporting the vehicles to other professionals/vendors and ensuring they were properly serviced through effective coordination and communication efforts.
