Scott Cates

Reliable and results-driven operations professional with 15+ years of experience. Proven expertise in quality control and team leadership. Strong work ethic and problem-solving abilities with exceptional attention to detail and customer service focus. Capable of handling larger and more complex tasks independently, efficiently, and professionally. Skilled in the safe operation of hand and power tools.

Shipping & Receiving Manager - Ricardo Defense

(2024-10 - 2025-04)

• Operated forklift in compliance with OSHA safety standards and loaded/unloaded trucks daily using sit-down and stand-up forklifts.
• Managed shipment of military-specification vehicle components.
• Conducted thorough quality inspections and generated comprehensive shipping documentation.
• Analyzed and reconciled inventory variances through systematic investigation.
• Coordinated logistics with freight carriers to ensure on-time delivery performance.

Operations Manager - Panagon Systems

(2013-11 - 2024-10)

• Programmed and set up CNC machines for precision manufacturing operations.
• Monitored quality control processes, inspecting parts and maintaining tolerances to 0.0001.
• Tested and operated machinery while maintaining detailed production records for management.
• Safely transported materials throughout warehouse using sit-down forklifts.

Automotive Body Technician - B&H Collision

(2012-07 - 2013-11)

• Conducted comprehensive vehicle inspections to determine parts requirements and repair scope.
• Performed bodywork preparation and coordinated with paint department for seamless workflow.
• Negotiated repair pricing and communicated effectively with clients regarding service options.

Service Technician - Big O Tires

(2011-01 - 2012-07)

• Performed thorough automotive inspections for all vehicles within the service department.
• Performed brake systems, suspension repairs, tire installations, and scheduled maintenance services.
• Managed work distribution among technicians while prioritizing critical service requirements.

Installation Manager - QTS Logistics

(2008-03 - 2011-01)

• Completed logistics of furniture installation for the duration of the project.
• Coordinated vendor deliveries and resolved client issues for worldwide operations.
• Directed and supervised 20+ direct reports, ensuring project completion and quality standards.
• Created and read blueprints.
• Hung and installed priceless art pieces.
• Maintained 100% safety record while utilizing forklift operation.

Landscaper - Cuts Plus Landscaping

(2005-05 - 2007-11)

• Operated and maintained 32" to 60" zero turn commercial lawn equipment.
• Utilized walk behind and riding lawn mowers, trimmers, and blowers.
• Performed seasonal tasks including leaf removal and mulching.
• Assisted with repairs to outdoor structures.

High School diploma - Utica community schools (2001)

Massage Therapy diploma - dorsey college (2023)