Food and Beverage at Target (2026-05 – Present)
- Stock grocery products and assist customers with shopping needs.
Associate Instructor at Indiana University (2013-08 – 2025-05)
Taught undergraduate and graduate courses while completing graduate study at Indiana University. Worked collaboratively with other instructors to improve course materials.
- Courses taught: Anthropology L200: Language and Culture, Anthropology: Culture, Wellness and Disease, College P155: Oral Public Communication, College A122: Cultural Approach to Interpersonal Communication, French F492: French Reading Proficiency for Graduate Students (2nd Semester), French F250: 4th Semester French Language, French F200: 3rd Semester French Language, French F150: 2nd Semester French Language, French F100: 1st Semester French Language.
Research Assistant at American Association of French Teachers (2010-04 – 2012-06)
- Built a website for the new editor in chief of The French Review to enable independent updates and maintenance.
- Built and managed a database for article and book review submissions, reporting, and data administration for The French Review.
Sr. Specialist, Talent Management at SumTotal Systems, Inc. (2006-03 – 2009-05)
- Led an award-winning three-week onboarding program for technical operations hires, covering company, role, and skill training.
- Reduced ramp-up time to billable work from six months to three weeks through the onboarding program.
- Provided individual talent coaching and mentoring.
- Consulted with customers to clarify priorities, logistics, and business goals for effective software adoption.
- Earned an average customer satisfaction score of 9.7/10 in training and consulting engagements.
- Gathered and defined functional, operational, performance, and acceptance requirements for system implementations.
- Documented target business processes and identified gaps between customer needs and LMS capabilities.
- Delivered in-person training in the U.S. and internationally, including Mexico, Japan, and France.
- Contributed to the analysis, development, and review of course materials and product documentation.
Senior Product Support Engineer at Click2Learn, Inc. (2004-02 – 2006-03)
- Managed technical relationships for several of the company's highest-value accounts.
- Visited customer sites to troubleshoot issues, strengthen relationships, and deliver coaching and training.
- Wrote and published knowledge base articles for internal and external users.
- Mentored team members in process, technical skills, and customer relationship management.
- Supported beta testing, service pack releases, and escalated code fixes.
- Coordinated internal training on key features in the latest product release.
Technical Trainer & Support Engineer at Click2Learn, Inc. (2001-03 – 2004-02)
- Supported software used to create and manage corporate training programs.
- Delivered remote training to internal staff on product updates using web tools and PowerPoint.
Technical Support Coordinator at WorldTravel Partners (1999-01 – 2001-03)
- Triaged support requests from executives, managers, and travel agents to the appropriate technicians.
- Provided hands-on network, hardware, and software support across Seattle, Spokane, Redmond, and Portland offices.
