Scott Cooper

Customer-focused professional with 30+ years of experience, including 10+ years in public library systems. Skilled in customer service, circulation services, technical support, records management, and assisting diverse populations in fast-paced environments. Experienced with AI tools, digital resources, data accuracy, inventory organization, and community engagement. Recognized for communication, problem-solving, adaptability, and organizational skills.

Library Assistant - St. Petersburg Library System - St. Petersburg, FL

(2015-01)

Deliver high-quality customer service in a busy public library environment.

• Manage circulation services, patron accounts, and database record accuracy.
• Assist patrons with computers, printing services, online applications, and digital resources.
• Support job seekers with resume tools, internet navigation, and library technology.
• Maintain shelving accuracy, inventory organization, and collection management.
• Received 2019 City of St. Petersburg Award for Excellent Customer Service.

Volunteer - PARC - St. Petersburg, FL

Volunteered supporting mentally disabled children and adults through community-based activities and assistance.

High School Diploma