Scott Cooper

Accomplished healthcare operations executive with more than 22 years of leadership experience in plastic surgery, aesthetics, medical/wellness spa operations. Recognized for driving operational excellence, strengthening financial performance, elevating the patient experience, and building high-performing teams. Proven success partnering with board-certified surgeons to lead multi-provider practices, oversee P&L performance, optimize revenue cycle operations, ensure regulatory compliance, and execute strategic growth initiatives.

Brings a corporate mindset while fostering a culture that develops individual strengths, accountability, and collaboration.

Practice Administrator / Chief Experience Officer at ASTRA PLASTIC SURGERY LLC (2024-01 – Present)

• Lead the operational management of a multi-provider plastic surgery practice and accredited ambulatory surgery center, ensuring exceptional clinical and administrative performance.
• Partner directly with physician leadership to execute strategic initiatives, drive organizational growth, and support long-term business objectives.
• Oversee budgeting, financial reporting, revenue cycle operations team, cost controls, purchasing, and vendor negotiations, contributing to significant improvements in profitability.
• Direct all aspects of practice and operations, including clinic and ASC staffing, scheduling, workflow optimization, operating room utilization, and patient throughput.
• Recruit, mentor, and develop clinical and administrative team members while fostering a culture of accountability, collaboration, and service excellence.
• Monitor operational KPIs, analyze performance trends, and implement process improvements that enhance efficiency, patient satisfaction, and financial performance.
• Collaborate with marketing and business development initiatives to strengthen brand positioning, patient acquisition, and referral relationships.
• Serve as a trusted advisor to physicians by aligning operational execution with the practice's mission, growth strategy, and patient care standards.

Practice Administrator at PREMIER IMAGE COSMETIC & LASER SURGERY (2014-01 – 2023-12)

• Directed daily operations of a high-volume cosmetic surgery and aesthetics practice, including staffing, scheduling, financial administration, and patient services.
• Implemented strategic initiatives, measurable benchmarks, and accountability systems that consistently drove revenue growth and operational improvement.
• Managed vendor relationships across medical, aesthetic, equipment, and marketing categories, negotiating contracts and controlling expenses.
• Analyzed financial reports and budget trends to identify opportunities for increased profitability and improved resource allocation.
• Collaborated with physicians and department leaders to optimize workflows, improve patient conversion, and enhance the overall patient experience.
• Led staff meetings, performance management, recruiting, and team development efforts that strengthened culture and retention.
• Oversaw EHR operations and maintained compliance with healthcare privacy and regulatory standards.
• Served as Practice Coordinator for the American Academy of Facial Plastic and Reconstructive Surgery, supporting educational and professional initiatives.

Sales & Operations Consultant, Plastic Surgery & Medical Spa Practices at SELF-EMPLOYED (2011-01 – 2014-12)

• Provided strategic consulting services focused on operations, growth, marketing, patient experience, and financial performance.
• Conducted operational assessments and implemented customized action plans that improved efficiency and profitability.
• Advised practice owners and surgeons on industry trends, compliance, staffing, and business development.
• Developed KPI reporting systems and coached teams on sales, communication, and service excellence.

Chief Operating Officer at BLUE MEDSPA (2008-01 – 2013-12)

• Provided executive leadership for a multi-unit medspa organization, overseeing operations, financial performance, staffing, and service quality.
• Developed operational strategies that improved efficiency, patient satisfaction, and revenue growth.
• Established and monitored KPIs, managed vendor contracts, and supported expansion initiatives and strategic planning.
• Built a culture of teamwork, accountability, and continuous improvement across multiple locations.

Franchise Operations Manager at LA WEIGHT LOSS FRANCHISE COMPANIES (2003-01 – 2007-12)

• Directed operations for 53 franchise locations and 18 corporate locations throughout the United States and Canada.
• Implemented operational standards, conducted performance reviews, and coached franchise partners to improve profitability and compliance.
• Analyzed financial and operational data, negotiated vendor agreements, and collaborated with marketing, finance, and legal teams on strategic initiatives.

WVCC - BS Business Administration