Manager, Oncology Services at UF Health Jacksonville (2025-10 – Present)
Direct daily administrative and operational functions for a multidisciplinary oncology department supporting 25+ clinical and administrative staff.
- Lead workforce scheduling, resource allocation, and workflow optimization initiatives, improving departmental efficiency by 20%.
- Developed and implemented standardized administrative procedures that reduced processing delays by 15% and improved operational consistency.
- Strengthened revenue cycle performance through improved documentation and compliance practices, contributing to a 15% reduction in claim denials.
- Manage procurement and inventory of medical and office supplies exceeding $200,000 annually while maintaining 98% supply availability.
- Support patient scheduling and access processes serving more than 2,500 patients monthly, improving service delivery and reducing scheduling conflicts.
- Partner with physicians and clinical leadership to streamline workflows, improve patient throughput, and reduce administrative bottlenecks.
- Resolve complex patient, provider, and vendor concerns while maintaining excellent stakeholder relationships and service standards.
Multi Center Manager at CareSpot Urgent Care (2024-06 – 2025-10)
Directed daily operations, staffing, patient flow, and regulatory compliance for a healthcare facility serving 1,000+ patients monthly, increasing operational efficiency by 20%.
- Led recruitment, onboarding, training, scheduling, and performance management for more than 20 clinical and administrative employees.
- Managed an annual operating budget exceeding $1 million, identifying cost-saving opportunities that reduced expenses by 10-15%.
- Fostered a high-performing culture through coaching, staff development, performance management, and employee engagement initiatives.
- Maintained 100% compliance with accreditation, credentialing, regulatory, and organizational standards.
- Analyzed financial statements, KPIs, operational scorecards, and productivity metrics to support revenue growth and operational improvement.
- Implemented workflow improvement initiatives that increased productivity by 15%.
- Oversaw billing operations for 500+ patient encounters monthly, ensuring reimbursement accuracy and payer compliance.
- Managed procurement and inventory of medical supplies and equipment valued at over $100,000 annually.
- Led marketing and community outreach initiatives resulting in a 15-20% increase in patient volume.
Clinic Supervisor at United States Navy (2022-03 – 2024-06)
Led a team of 65 personnel delivering healthcare services to more than 11,600 patients.
- Directed daily clinic operations and patient care delivery across multiple service lines.
- Implemented standardized procedures supporting patient safety, quality assurance, Joint Commission compliance, and operational readiness.
- Achieved and maintained 100% training compliance through staff development and audit programs.
- Managed multiple operational improvement projects while maintaining mission objectives and clinic performance standards.
- Conducted safety inspections and compliance reviews to ensure regulatory adherence and accreditation readiness.
- Mentored staff through onboarding, leadership development, and professional training initiatives.
Ancillary Services Supervisor at United States Navy (2021-02 – 2022-03)
Directed operations for five ancillary healthcare departments, including Physical Therapy, Radiology, Immunizations, Optometry, and Radiation Health.
- Supervised and developed 33 healthcare professionals across multidisciplinary teams.
- Coordinated cross-functional initiatives to improve patient services, operational efficiency, and mission readiness.
- Conducted performance evaluations and workforce development planning to strengthen organizational performance.
Facility Manager at United States Navy (2019-04 – 2021-02)
Managed facility operations and renovation projects for a 60,000-square-foot medical clinic.
- Coordinated contractors, equipment replacement initiatives, and infrastructure improvements.
- Conducted facility inspections and risk assessments to identify and mitigate safety concerns.
- Responded to facility emergencies and operational disruptions while ensuring continuity of operations.
Supply and Receiving Specialist at United States Navy (2019-04 – 2021-02)
Managed acquisition, distribution, storage, and accountability of medical and operational supplies valued at more than $700,000.
- Streamlined logistics processes through coordination with Defense Medical Logistics Standard Support systems.
- Trained staff in customer service, conflict resolution, communication, and workplace professionalism.
- Coordinated maintenance and repair activities for facility equipment and operational systems.
Medical Supervisor at 3rd Battalion, 2nd Marines, United States Navy (2016-01 – 2019-04)
Supervised 15 medical personnel supporting healthcare services for approximately 8,000 patients annually.
- Managed medical readiness, training, operational planning, and administrative functions.
- Provided direct patient care and supported healthcare providers with clinical procedures and treatment activities.
- Maintained medical supply readiness and compliance with established safety standards.
